Client FAQ and Common Solutions


Try to find your issue in the list below. If none of them describe your issue, you may create a topic in #redm-client-support.

Don’t forget to fill out the template to the best of your ability! Failure to fill it out will make it more difficult to help you.

General F.A.Q.

Where can I find RedM installed?

Usually RedM is located in %localappdata%\RedM. Either enter this path in your Windows Explorer or follow instructions below. If you ran RedM.exe in an empty folder, it will be installed there. To uninstall RedM you would delete this folder or uninstall via your Settings->Apps.

  1. Press Windows+R on your keyboard
  2. Type %localappdata%\RedM in the dialog that opens
  3. Press Enter

Common Issues

My world/graphics is flickering

This is a known issue and we are investigating the cause of this. At this moment there is no solution and this will have to be fixed in a future RedM update.

Could not find game executable

Please locate your RedM Application Data folder and edit your CitizenFx.ini. Make sure PATH= is pointing to the right system path where RDR2.exe is located.

See here for the same issue on FiveM

Failed to launch through MTL

We are trying to identify the cause of this issue. If you encounter such issue please try providing us with the information asked in the following topic - Failed to launch through MTL. Please do not share hacky workarounds, they don’t help solving the real problem. We will keep you updated once we found a solution.

Crash - mono-2.0-sgen.dll

This crash usually happen when users incorrectly exit after getting the “Failed to launch through MTL” issue. As such, at this time there is no 100% solution. Please follow instructions in the “Failed to launch through MTL” issue (above).

My screen is a solid color (commonly black)

This is an issue with your computer/laptop that is using two graphics cards. Usually a built-in one and a discrete GPU. Please read the following solution: [Solution] Forcing FiveM/RedM to use your discrete GPU | Infinite Loading Fix

Is your issue not listed? Create a topic in #redm-client-support and fill out the template.

Don't want to start RedM
glue.dll error/crash on startup
Can't get past starting IPFS discovery
Black Screen Crash Without Error
Red Dead Redemption 2 Exception, Unhandled
MTL didn't have SC SDK loaded
RedM loads but nothing more!
Error when updating game cache
Crash RedM RDR2+260D8C8
RedM not starting up (no pop-up, nothing)
Crash at start-up "nui-core.dll+5B0E6"/"india-hotel-whiskey"
RedM keeps freezing like when rdr2 first came out
Error when launching RedM
Legacy crash hash: king-enemy-ack
error when updating game cache
I got an error when trying to connect to my RedM server
Old updating screen
[HELP] Can anybody guide how to optimize server resources
ReDM Crashes rage-graphics-five.dll+1DCC4
Crash on RedM,wont even start up
Exception Unhandled While Installing RedM
Could not read from rockstar games launcher
Can't Launch Game after Cache
RedM black screen
(installation issue) Select the folder containing RedM.exe
Help Me Please REDM ERROR vKAllocateMemory(device,
Black screen when launching RedM
Black screen when launching RedM
Cancel my internet lol
Black Screen Crash Without Error
Crash RedM
Problem with decals flickering
RedM starts then its stuck at the home background screen. pls help
Red M Error
error igvk64.dll+51E6D3
Error Gta5+126E751 Rage erro: UNKNOWN
Starting IPFS Discovery
Can i change the linked account on RedM
Main menu flashing and Ui ingame Flashing
Crash while downloading Cache
Problem with joining server.
No CitizenFX ticket was specified. If this is an offline server, maybe set sv_lan? is there a way to fix this
RedM keeps disconnecting my router when updating game cache's
RedM Closed after starting, no crash message
Fix for people stuck on "starting ipfs discovery"
I can't play any server,when i join the game crashed
Game Cache Update / Router Keeps Resetting Itself
Error in initial startup of RedM, RDR2 Worked.
Problem updating game cache
Cant Download RedM
RedM crash