RedM crash on launcher open, KERNELBASE (0x69) - Win10

[MjrDeathAdder]

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RDR2 version? SP/Both
Up to date? Yes
Legit or Pirate copy? Yes
Steam/Epic Games/Social Club? Steam
Windows version? Win10 (latest updates)
Did you try to delete caches.xml and try again? Doesn’t exist/Hasn’t created one yet
Error screenshot (if any)

System specifications
5800X
3080Ti
32gb 3600mhz CL14 (2x 16gb)

What did you do to get this issue? Opened launcher, Finalizes getting started. Results in error window KERNELBASE (0x69)
What server did you get this issue on? N/A

CfxCrashDump_2022_05_31_01_45_00.zip (51.1 KB)

Latest CitizenFX_log file
.dmp files/report IDs
si-56fd6be4d5374f01b22fac7b1bbe9c25

If an issue with starting:
RDR2 folder screenshot

RDR2/x64/dlcpacks screenshot

Filepath to RedM folder
C:\Users*REDACTED*\AppData\Local\RedM\RedM.app

RedM client folder screenshot
Did you try to disable/uninstall your Anti-virus? Unable / Sophos / Indicates no flags
Did you start Rockstar Games Launcher not as admin? Correct.

Also add what you already tried so far.
Re-install RedM,
Verify RDR2 Game Files (Steam),
Update Graphics Drivers,
Checked BIOS for iGBU Multi-Monitor settings (none exist),
Checked AV for any flags (none exist),
Repair install C++ Redist 2015,
All variations of steam/rockstar launcher opened sequencing.

[system]

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[nta]

This seems related to hmpalert.dll - which is somehow injected into the RedM process for you by some software - breaking a Windows API.

[MjrDeathAdder]

Interesting, I read the breakdown you did in the attached post. I’m wondering what might resolve this issue, more specifically is it a C++ redist .DLL missing or is it simply the sequencing of the DLL’s being loaded by the launcher?

Appreciate the detailed initial response. I’ll be continuing to find a resolution to this while I wait.

[nta]

That DLL seems to be part of some security software, if you can disable it acting on the game process that’d be the easiest solution.

[MjrDeathAdder]

As is turns out you’re correct in your evaluation. It appears that Sophos Home software decides to silently block the DLLs, so even though there’s no report or log that they are being blocked or restricted.

Solution:
Inside the dashboard for Sophos under PROTECTION > General. Add the RedM or FiveM root directory as an exception.

TLDR; Sophos is sneaky and doesn’t tell you what it’s doing some times.

[MjrDeathAdder]

If you right click on the RedM launcher and select Open File Location you will find “Application Data” next the the RedM launcher. Open that and copy the directory. It will look like “C:\Users\YOUR USERNAME HERE\AppData\Local\RedM\RedM.app” or something to this affect.