I have multiple ‘troll’ reviews from people who have been banned, for context there was 1 individual who was banned for using a menu, teleporting people pretending to be an admin and racially abusing them, the same person then made a review saying we did that, it was a big joke in the server - this review is still live.
There is also two new reviews from people I had to ban from my discord because they were re-acting to public announcements with homophobic comments, now they have equally left a review each saying we are being homophobic. As a server owner who puts in easily 30 + hours a week trying to build my city, why is someone who is banned allowed to do this?
How can I resolve this? I have reported the reviews but like the original ‘racism’ review, I do not think the automated system will remove these, I can provide proof of all of these things happening.
There isn’t any ‘automated system’, flagged reviews do get manually looked at. However, if you don’t specify a manual reason it’s difficult to tell if a review is valid or not, and if it doesn’t look made in bad faith that is a little… difficult.
Without knowing the server ID for your server it’s difficult to look into this here though, it seems there isn’t any option to look for posts reported by a specific user at least.
As to your second question:
… discounting the case that server bans might be a reason for a review (e.g. if a server owner is banning people for discriminatory reasons), the more practical answer is ‘because the review system does not have access to your server’s ban list’.
I have seen a ton of trolling in the reviews. I have been working on a private project I’m funding. At one point, thought about bringing someone in. I worked with a few different people (didn’t really find a good match). One of them ended up being very crazy and offensive. I worked with them for about a day and after several offensive and questionable comments about abusing players, I let them know it wasn’t gonna work out. They went insane and started leaving bad feedback on the server. Hitting me up on discord over and over with made-up accounts. Just really silly stuff like that. We were not live yet so I was able to change keys and just not publish till I was ready. I love the idea of server reviews but honestly, after that experience, I don’t even look at them. It’s just waiting to be abused…
Me as well. My server has total of about 35-40 reviews. But one of the reviews have 82 upvotes.
I still cannot understand how is it physically possible that that one review has 82 upvotes and the very next review has less then 30 upvotes.
Almost all of the negative reviews are done by players with less then 50 hours of play time.
And the positive reviews are done by players with 3000+ hours of playtime.
I just don’t understand the requirements of reviewing any server. Anyone can just post a review and ask their community to upvote that review and take it on top.
Flagging them does not help at all. No staff is ready to take the blame that this system is broken.
A few features would help a lot :
Minimum requirement in play time before you can post a review.
Player cannot upvote any reviews without having x number of hours of playtime
New FiveM accounts cannot post or upvote any reviews for x number of days
A group of people who take actions on flagging fake reviews.
Or just remove this feature or allow servers to disable reviews.
The best suggestion is to connect your fivem server with Mastodon and post some updates for your server. So new players cannot see bad reviews without scrolling down.
I disagree. Server reviews are great, one just have to recognize what’s useless review and what’s genuine.
First, CFX added requirement of 2h playtime on the server, meaning spamming bad reviews is simply “not fun” this way.
Second, from my experience, whenever I’m looking on reviews for anything, I first go through those worst ones. Just to see, if they’re justified or people are just stupid. If I can’t find a single, reasonable bad review, it’s a sign the only people that complain shouldn’t be using that service/product in the first place, for one reason or another.
And if your potential players are dumb enough not to recognize this, you really don’t want them to be around either, in my opinion.
This seems a bit far fetched to me, but let’s say it’s exactly the way your described it.
You should focus on counter balancing it with positive experiences and maybe, somehow, incentify you’re satisfied players to leave you a good review/upvotes.
To put it simply, if the only ones that care about your server’s reputation are hateful individuals, you have a different problem to deal with.
see i belive you should incetivise honest reviews good or bad, not everyone will have an awesome experience and has the right to let other like minded players know, but we have been troll reviewed before and cfx has taken care of it
Having to read biased reviews ruins the whole point of having server reviews in the first place.
Anyone can tell troll review from a first glance. Also, if you’re getting spammed with trolls and you have no one else from your player base to balance it up in this regard then you really have a problem somewhere else.