Myself and a couple of friends went onto my server and within about 5 minutes fivem crashed for all of us. On the game panel the server says offline. When I start it it does the ‘starting’ for a little while, switches to ‘started’ for about 5 seconds and then back to ‘offline’ and stays at that.
Im running off the Montreal location. Anyone elses server down or is this an issue with just mine?
Of course their support is offline so I cant get their help right now
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I had that exact same issue with Zap. They have a crappy service. Wihs FiveM picked better hosting!
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Also, their rootservers are NOT dedicated servers just in case they try to get u to upgrade. They are VPS. They got me on that.
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I had problems with their control panel, and then I also had problems with their service crashing just as mentioned.
Their TOS says you can cancel the contract for full refund within 14 days, but if you ask they customer service about this, or tell them their service doesn’t work - you’ll just get terrible unprofessional response about how “we provided the service, no refunds”!
I wouldn’t recommend Zap to anyone, not even my worst enemy.
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my server with Zap no problem working well https://servers.fivem.net/#/servers/detail/185.239.237.30:36124 sorry link but im not show for promo,just show for working well 
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This night we had a downtime on Server “Windows_root_017” - Is your gameserver on this host? If yes, you see it at: https://zap-hosting.com/en/interruption/
If yes, malfunction was solved - ur server should be able to start again 
As with any service, there will be issues to an extent, NO ONE is perfect. ZAP offered to do all of the work for me when switching from CTIDL to them after the (stupidly unnecessary) blacklisting of GSPs which no where is it stated that they are required to. Currently they are setting up American and Canadian servers to conform to the influx of business they’ve acquired and I feel it’s a little pre-mature to judge them just yet as there’s no way this is easy. You’re always entitled to your opinion which everyone respects but to be fair technology is always improving and it’s not the fastest process but I do think ZAP is trying and they do care, which means a ton in my book. Anyways, just inform them of your concerns on more than one platform as they respond VERY frequently to me on Discord, it might be easier for them.
again a downtime … this is my 4th in less then 20 days,… Thanks !!!
We currently have no interruptions - could u provide ur username by PM to me :)?
UPDATE: Wrote trough PM with Kevichill. His server is not on windows root 17 what had a downtime last night. The server is hosted on windows root 11 premium, where we did not have any interruption last weeks. I guess the server crashes because of a resource. We will wait until next crash and check the FiveM server logs to see, what exactly causes the crash. But it is not the host itself.
Maybe of you read the terms of service 
What? That has nothing to do with what I posted?
Yes, the terms of service state that you can only use @zaphosting
@Scott_UK @masonjason310 Guys, better don’t start a discussion about that again, it has nothing to do with the initial post/issue ^^
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Yeah I was just pointing it out
I wasn’t denying that, you misread what I posted, it’s NOT in the ToS that ZAP is required to help in the way they did, don’t jump to conclusions. My point was that when FiveM devs shat on us, ZAP picked up the pieces and did so VERY well, so all in all it’s a compliment to ZAP hosting since the OP is frustrated and criticizing on his experience. I just gave mine.
I was just saying that it has been like that for ages it is just companies have been avoiding it, but like @zaphosting said, let’s get back to the original point.
I’m not going to argue with you, just don’t state things without meaning without understanding what I’m saying first, NEVER said they didn’t have the right to do it, it was just shitty. Either way, OP just give ZAP a chance, they’re working to get everything running good and that takes time
Let’s stay on topic We don’t need more of those discussions. It has already been debated many times anyways.
Server was still down when I went to bed last night. Its back online this morning though.
“This night we had a downtime on Server “Windows_root_017”” I’ve no idea if I’m on that one but I’d assume so as I don’t think the issue was with any script or resource
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you are not on it. When ur FiveM server “crashes” it is mostly not the hoster who let it crash Btw: When a hostserver really has a malfunction, you see it on our interruption page. After that malfunction was solved, your FiveM server starts again automatically.
So check server logs after that crash to see what exactly caused it. Otherwise add me to Discord: zap-hosting#2003 and write me there once it crashes. I will have a look for you 