Environment questions
GTA V version: latest
Up to date: yes
Legit or Pirate copy: legit
Purchased where - Steam/Rockstar Launcher/Epic: steam
Windows version: newest
Did you try to delete caches.xml (not cache/!) and try again? N/A
System specifications: N/A
CitizenFX crash zip file (‘Save information’ on a crash): N/A
logs/CitizenFX_log files: N/A
.dmp files/report IDs: N/A
If you can’t start the game at all
GTA V folder screenshot:
GTA V/update/x64/dlcpacks screenshot:
Filepath to FiveM folder:
FiveM client folder screenshot:
Which antivirus/firewall software are you using? SentinelOne
Did you try to disable/uninstall your Anti-virus? Can’t.
Important parts
What is the issue you’re having? When installing FiveM, I am able to install the ‘installer’ portion, but reach a point where it says “Starting FiveM…” (aka complete) then it will auto-close with a message saying that malware was detected.
What are you trying to do? Launch FiveM on a PC that I work on. Anti-virus is provided to me by work, and there are some things that I have to reach out to my company to add exclusions to. I can not add them manually. With that being said, I want to make sure whatever I pass along is correct to not waste their time.
What have you tried already to fix the issue?
Error screenshot (if any):
What did you do to get this issue?
What server did you get this issue on?
Additional comments
In the documentation, my antivirus is not listed in the examples. I cannot add the exclusions myself, nor can I temporarily disable it. I need to submit a request with the programs/files that need to be let through. Thank you for your time.
