Stuck on Checking Player Information

Afternoon! So ever since we started working on our server we have been having this error happen when connecting. We get stuck on “staff: Checking Player Information. Please Wait.”. Normally it would move on from that phase and you would load into the server as normal. But at random times of day you get stuck on this message and then get a connection failed message. I’ve tried disabling txAdmin maybe it was an issue there but it isn’t. Not sure what this is but it’s for sure not a resource doing this. If anyone can help us that would be appreciated thank you! PS: I posted what stuck on the message and the error message.

hey there man is this still happening to you because its happening to me and I dont know why.