(SPECIAL CASE) I can't connect to my server "failed to get info from server"

[Sergio_s]

Environment questions
GTA V version: 1.0.2372.2_0
Up to date: 15/11/2021
Legit or Pirate copy: Legit
Purchased where - Steam/Rockstar Launcher/Epic:Epic games
Windows version: 10 pro(64 bits)
Did you try to delete content_index.xml and try again?
yes
System specifications:
AMD ryzen 5 3400g
Windows version 10 pro(64 bits)
Ram 8G
nvidia geforce gtx 1650
CitizenFX crash zip file (‘Save information’ on a crash):
in don’t have crash information in the folder
** What have you tried already to fix the issue? **
I have tried to enter the IP using F8, use another VPN, and even uninstall and reinstall FiveM
** Error screenshot (if any): **

** What server did you get this issue on? Be specific and name some, ‘all of them’ by itself isn’t useful! **
Connect cfx.re/join/zolrop
FreshLife v2

Additional comments

I have spoken with support and staff of this server but they do not know what the problem is (clarification only happens with this server)

[system]

Hello, this is a friendly reminder because this is your first time creating a topic (or it has been a while since your last topic) in this category.

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[DevelopingKayne]

what od you mean “another vpn” are you already using one, Try reinstall FiveM and remove any 3rd party mod installed

[inativo_007]

nao estou conseguindo poderia me ajudar com isso por favor

[inativo_007]

esta assim para qualquer servidor ,ja desinstalei Fivem e instalei e de nv o mesmo problema ,criar a white list tudo certinho mas mesmo assim continua

[Painwithin]

Do not hijack other peoples topics. and english only on the forums please.

[Sergio_s]

I don’t use VPN but to try to fix this problem they told me to change the VPN (but i have Open IV for GTA V story for to play whit mods in history mod) that can affect the FiveM ?, I have been using it for a long time