[Server Crash][Dump File] Access violation - code c0000005 (first/second chance not available)

Hi,

I’m having a issue with my server. It keeps crashing. I tried to update to the newest version.

So some more explaining:

  • I’ve been facing this issue for at east one full month
  • I’ve updated the server multiple times
  • Keeps crashing with the same error in the dump file: “The thread tried to read from or write to a virtual address for which it does not have the appropriate access.”
  • Crashes at different times (sometimes is lasts 2 days. Sometimes it crashes after 30min)

dmp files:
43a01027-15f4-4e17-9462-40407dcf79b2.dmp (1.8 MB)
43a01027-15f4-4e17-9462-40407dcf79b2.dmp (1.8 MB) bef6ca47-1720-4304-87cd-7de5a41bf8a3.dmp (1.8 MB)

WinDbg log:


Microsoft (R) Windows Debugger Version 10.0.10586.567 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\VETRA\logs\2a4e4b0d-77e7-475a-9215-176b90b5cf6b.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available

Symbol search path is: srv*
Executable search path is: 
Windows 8.1 Version 9600 MP (8 procs) Free x64
Product: Server, suite: TerminalServer SingleUserTS
Built by: 6.3.9600.17031 (winblue_gdr.140221-1952)
Machine Name:
Debug session time: Wed Mar 18 02:52:05.000 2020 (UTC + 3:00)
System Uptime: not available
Process Uptime: 0 days 0:04:49.000
................................................................
....................................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(dd8.e64): Access violation - code c0000005 (first/second chance not available)
ntdll!NtWaitForMultipleObjects+0xa:
00007ffe`98110d0a c3              ret

Visual studio 2019 debug: