Problem With My Game

Environment questions

**GTA V version:**newest
Up to date:
**Legit or Pirate copy:**Legit
**Purchased where - Steam/Rockstar Launcher/Epic:**Steam
**Windows version:**Windows 10
Did you try to delete content_index.xml and try again? No
**System specifications:**Graphics card is Intel(R) HD Graphics 620, 4 processors Intel(R) Core™ i3-7020 CPU @ 2.30GHz
CitizenFX crash zip file (‘Save information’ on a crash):
logs/CitizenFX_log files:?
.dmp files/report IDs: si-5edb04e4ec7d491e9638af398ba5ed0c

If you can’t start the game at all

GTA V folder screenshot:
GTA V/update/x64/dlcpacks screenshot:
Filepath to FiveM folder:
FiveM client folder screenshot:

Which antivirus/firewall software are you using? Norton Security
**Did you try to disable/uninstall your Anti-virus?**No

Important parts

What is the issue you’re having?

What are you trying to do?

What have you tried already to fix the issue?

Error screenshot (if any):

What did you do to get this issue?

What server did you get this issue on? Be specific and name some, ‘all of them’ by itself isn’t useful!

Additional comments

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Please note that most of the support is provided by the community on a voluntary basis. We ask you to be patient; there is no guarantee we have a solution to your problem(s). To avoid unnecessary/duplicate topics, please browse the forums before creating a topic.

To improve your chances of your issue(s) being solved, please provide as much information as possible about the issue(s) you are having. Also —whenever possible— please use the template given to you when creating a topic.

Thanks for keeping these forums tidy!

Hello, help me please:

KERNEL32.DLL!BaseThreadInitThunk (0x13)

Crash signature: igc64.dll+EEBB82
Report ID: si-5edb04e4ec7d491e9638af398ba5ed0c

make sure your drivers are up to date for your intel graphics.

also make sure windows is up to date.

Hello, I have been getting crashes in my game when i try to join a server in FiveM. I changed my graphics settings from “Very High” to “Normal” because some parts of the map will not appear. So when i did that, it told me that i had to restart my FiveM. So i did that and now i get this crash error. If anyone could send any help, it’ll be greatly appreciated. Report ID: si-a8faafa0e63747c39df422a380e7a5b2

Make your own topic and fill out the support template.

how would i be able to do that?

When you click on FiveM Client Support there with be a blue circle with a plus sign, click on it.

everything is updated

?? i dont know