GTA V version: Latest, updated through steam
Up to date: Yes
Legit or Pirate copy: Legitimate
Purchased where - Steam/Rockstar Launcher/Epic: Steam
Windows version: 10
Did you try to delete content_index.xml and try again? Yes
System specifications: AMD Ryzen 5, 24 GB RAM, Nvidia GTX 1050, 64-bit OS
CitizenFX crash zip file (‘Save information’ on a crash):
CfxCrashDump_2022_11_20_22_03_19.zip (61.6 KB)
CfxCrashDump_2022_11_21_12_57_59.zip (53.1 KB)
CfxCrashDump_2022_11_21_13_22_15.zip (942.7 KB)
GTA V folder screenshot:
GTA V/update/x64/dlcpacks screenshot: I don’t have any DLC packs
Filepath to FiveM folder: C:\Users\Użytkownik\AppData\Local\FiveM
FiveM client folder screenshot:
Which antivirus/firewall software are you using? Microsoft Defender
Did you try to disable/uninstall your Anti-virus? Yes
What is the issue you’re having? The FiveM launcher crashes on startup with either a KERNELBASE.dll exception or CitizenGame.dll error.
What are you trying to do? Launch FiveM, using either the desktop shortcut or the exe file directly
What have you tried already to fix the issue? Reinstalling FiveM, checking file integrity for GTA V, checking Windows files integrity, disabling Microsoft Defender, removing FiveM data folder. The cache xml did not get created.
Error screenshot (if any):
What did you do to get this issue? I’ve tried launching FiveM after a fresh install
What server did you get this issue on? Be specific and name some, ‘all of them’ by itself isn’t useful!