Proposal: Implementation of a On-Platform Support System
The current forum rules state that linking off-platform support websites are prohibited, however this does limit the creator and consumer from getting reliable support in various ways.
These include things like code-sensitivity (if modified code is needed for the consumer to test a potential fix) and forum replies burying their support questions.
My proposal is to introduce a new way to implement on-platform support that is fair to Cfx.re, the creator, and most importantly - the consumer.
The Framework
The main idea is this: Allow for consumers to create private tickets with the creator of the resource.
This proposed layout would include a button on each asset grant, which can hyperlink to the location where tickets should be created.
Though Private Messaging does exist already on the platform, it is not formatted in a way that is obvious to the consumer.
The “Create Ticket” button could alternatively send a private message through the forums to the creator’s username, and format it as shown below:
Support Request #0001
Resource Name: pickle_example
Date Recieved: 01/01/2024
The user would then be re-directed to their automatically generated private-message with the creator.
They would then be able to add any videos, images, or further information to the ticket.
Summary
All-in-all, this proposal should make it easier for people who need support for their assets to recieve it - as well as make it easier for the creator to properly manage and respond to support tickets.
Thank you, and please feel free to have a dialogue below!