Hello, I have a problem with reuploading my assets on keymaster. I am currently trying to update my resource to a newer version with bugfixes etc. but I can’t. Every time I try to reupload I get the “FAILED” status with the following error message:
an unexpected error occurred. please try uploading your asset again. if the error persists, contact support.
I have no idea why is this happening, I tried uploading an older version of my resource too that was working previously but I get the same error. My customers are unable to download the resource from their keymaster as of right now, getting the “This asset cannot be downloaded” message. Customers that purchased my resource recently also reported that they don’t have it on their keymaster after purchase.
I do not have any errors in my code either, I have checked multiple times.
Anyone have the same issue or know how to fix it? Thanks
I have tried both the old keymaster and the new portal, but the portal is not giving me any error message when the upload fails, unlike the old keymaster. I have already reuploaded multiple resources using the new portal and it worked just fine.
And no, I do not have any addition logic there, only basic metadata entries, like the version, client_scripts and defined server_exports. I haven’t changed the manifest in over 3 months and older version have uploaded just fine using this manifest.
Commenting them out fixed the issue completely. Weird, because I had these custom entries in my manifest for almost 2 years and it always uploaded without any error.