What exactly happens if someone already bought a script before the conversion to the new FiveM Asset? Will they gain access to it as well?
I have tried it with a client and my least bought script. He cannot access it from his keymaster page. I converted that package yesterday (around 24 hours ago).
If that is the case in general, this is just a pain. For now the only way around would be a refund and re-purchase of the script to get access… That just can’t be right?
I have hundreds of customers. If they all just suddenly are restricted access to their downloads… Won’t even talk about the shitstorm that will happen after converting…
You can use Tebex API to create a manual payment for every transaction you had using the old system. This will ensure the buyers will have the new asset appear in their keymaster automatically. There is no easier way to do it currently. Tebex advises to do one request per second so you don’t get throttled if you choose to do it like that.
Haven’t even thought about the API since I don’t use Tebex Premium (yet). I wanted to wait til I had just a little bit more of a revenue (this month looks reeeeaaaally bad D: )
Hey, I don’t think you need to purchase premium. You could create a new package on your tebex store and add your fivem asset to it, then go to restrictions in that package and add your old package as a restriction
JS & C# support does not have a precise ETA yet, but is worked on. We’ll provide a better timeframe once development has progressed a bit more!
We recommend to update your existing Tebex packages to use your newly created asset. Where necessary, you can provide your existing customers with a 100% discount voucher to get them on your new asset
When you publish updates, you’ll currently have to notify users yourself. However, we are looking into automated notifications in the future.
Yes, their grant will be revoked upon chargeback/refund.
You can’t transfer assets uploads, they are tied to the account they were originally uploaded on.
And assets from the “Purchased assets” tabs cannot be removed unless a chargeback or refund is made through Tebex for this specific asset.
There is no size limit on these files, what is the exact error you’re experiencing? Could you send us the resource you’re uploading for us to take a closer look at? You can send us a message via support@fivem.net