Today I’m reporting a weird bug that happens to my server since as far as I can remember. This issue used to happen relatively frequently, however, there would be times where it would affect many servers alike (from time to time).
In the past weeks this issue seems to have gotten stable for everyone else. I’ve been tracking for the past 2-3 weeks, daily, before opening this bug report, in the hopes mine would fix itself as well, but it never does. All other servers in the US region (it’s the region I’ve been tracking) display an accurate player count on the Cfx.re Server List list.
Today I’ve decided to go through txadmin panel and Cfx.re Server List and search for every single username until I found the ones missing, and I did.
I leave below 2 videos that I recorded today that show both Cfx.re Server List & the in-game server browser displaying less players than the ones actually in the server. I’ve showcased the session time of these missing players (2h-3h avg each, so it’s not like the list had no time to update), as well as them in-game via spectate. This is the first time I’ve went through the effort of going 1 by 1 one comparing both txadmin (real player list) & fivem list so these are the first players I’ve noticed mismatching. However as I said this issue has been ongoing on my server literally every day so tomorrow I will update this thread again with some new names, so there’s enough details to potentially find any pattern and understand what’s wrong.
I’ve also asked other players from different countries to do the same checks on the server list as I did, and they see the same as me.
If you need to contact these players to potentially troubleshoot any issues, I can provide the contacts or any additional information you may require.
Current server artifacts: FXServer-master v1.0.0.6379 linux
As I said I’ll be updating this thread daily with the updates I find.
Server restarted 2 hours ago, went to check and noticed it’s, as usual, happening again.
Proceeded to go through the list and found some missing entries, that I’ll show again on the new video.
EDIT: Also just noticed now when reviewing the clip I posted; one of the players that yesterday was missing on the list “AKROSE”, I just noticed I saw his name now on the list. Hopefully this helps.
Thank you!
Day 3 of updates, issue still ongoing, video evidence below. I’m just doing short videos recording only 4-5 missmatches, but you can see the total mismatch is always going to be the real player count (260) minus the player count displayed on the list (~240) so a total of 20 players (today) not showing up.
Please refrain from constantly bumping the topic without adding any additional actionable information. It’s annoying and isn’t going to help at all, other than getting a more annoyed reply.
I’ve not watched your ‘video evidence’ since I’m unable to get any information from videos, but one likely explanation here is that somehow some players had a connection hiccup in keeping their game session ‘active’ and therefore don’t count anymore for the backend.
The players ‘missing’ from the list also do not necessarily represent the same players that had such issues, the player list is arbitrarily cut off as the only point of this code is the count matching so that people can’t fake their player count. If players commonly have 3-4-hour+ sessions however it is fairly possible that somehow one or two heartbeat packets got missed at some point in time for some of them, especially if a lot of them have ‘odd’ connectivity.
Sorry, I won’t be bumping with more information. I wasn’t trying to provide useless information, was just showcasing the consistency of the issue along with the fact that’s it’s always different players, which you already explained why, given the arbitrary cuttof of the list.
I understand how connectivity issues or hiccups would cause such effects, but I’d think there’s something else causing this, as it’d be extremely unlikely for my server to be the only with players that have such issues. Is there anything that could be aggravating this effect? Also if the players miss a couple heartbeats for whatever reason, wouldn’t it eventually refresh as soon as they either re-sync/get dropped? Because the issues persists throughout the night, the count never catches back up/matches the reality until the next restart.
Of course, I can’t state with certainty that it’s only my server, I’m just saying that it can’t be exclusively an issue related to the user’s connectivity because this issue does in fact not happen to any other high population server in the US region (the region I’m monitoring), even servers with higher player counts than mine, which statistically speaking would be more likely to having a handful of players with said connectivity issues, but their player count always shows correct.
I’ve checked https://servers-frontend.fivem.net/api/servers/single/zb8lmd and the /players.json endpoint and they display different results. The first displays the incorrect count whereas in the players endpoint I can in fact see all the players that are in-game, correctly.
The players list being cut merely to match player count doesn’t help either because doesn’t allow me to try to find a pattern in the logs of these players (e.g. crashes, reconnects, timeouts, no idea) since I can’t identify them or ultimately drop them to get them to re-sync.
Bringing this back up to see if possibly I could get any help in how to potentially minimize/fix this issue. It happens everyday and there’s no sign of getting any better. I’m not sure how it’s related to said heartbeat packets being missed because this happens even after server restarts so the sessions are still very fresh, so the odds of it happening this often shouldn’t be this high.
I’ll attach another screenshot taken just now of the servers in the same region all displaying as full and, for the ones not full, I checked the https://servers-frontend.fivem.net/api/servers/single/server_id and they all have their players list amount matching the “selfReportedClients” fields whereas mine doesn’t match, having the correct number on “selfReportedClients” but less in the “players” array.
This happened on all artifacts I’ve been running for the past months (I typically run the latest and I update them every 2 weeks or sooner if there’s any update I wanna have) and today also updated so this is on “FXServer-master v1.0.0.6519 linux” latest.
Again I’m very sorry for bumping this topic without any additional actionable information but I’m just hoping this could be looked at even though I don’t have anything new to add as my information to what could cause this is limited, but I can provide any data that you may require.
I would like to point out that no this isn’t just you, my server is also affected by this. This is a FiveM issue not displaying proper player count. There’s nothing wrong with your server, that’s why there isn’t anything you can show. If FiveM believes it not to be an important enough issue to “look into” then there’s little you can do. Hope Rockstar fixes it up ig.
