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Environment questions
GTA V version: Unsure but was updated earlier this week. Up to date: Yes Legit or Pirate copy: Legit Purchased where - Steam/Rockstar Launcher/Epic: Steam Windows version: 11 Did you try to delete content_index.xml and try again? No. System specifications: Intel Core 17 CitizenFX crash zip file (‘Save information’ on a crash): CitizenFX.ini (130 Bytes)
.dmp files/report IDs: Dont know where to find it.
If you can’t start the game at all
GTA V folder screenshot: GTA V/update/x64/dlcpacks screenshot: Filepath to FiveM folder: FiveM client folder screenshot: Which antivirus/firewall software are you using? Did you try to disable/uninstall your Anti-virus?
Important parts
What is the issue you’re having? It comes up with igd10iumd64.dll error.
What are you trying to do? Play FiveM
What have you tried already to fix the issue? To get the DLL file, Uninstall them re install FiveM.
Error screenshot (if any):
What did you do to get this issue? I dont know.
What server did you get this issue on? Be specific and name some, ‘all of them’ by itself isn’t useful! Everyone single one I tried including test servers.
Additional comments My game worked perfectly fine on my old PC account but then it turned to crap.
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This would seem as if its an issue with the graphics driver.
Maybe they need updating, or re-installed or depending on the graphics card it could be to old “no longer gets driver updates”.
This looks like you are using the integrated graphics for intel, do you not have a discrete graphics card? or its a laptop perhaps?.
When it asks for your system specifications it means everything, not just the CPU but what CPU,GPU, RAM etc etc.
Please supply as much information as you possibly can when filling out the support template and ask questions if you are unsure of something being asked in the support template.
