I was banned for using a cheat, but I did not use cheating,

Hi, I have a game in RPG server, recently I was banned for using cheats but I did not use cheats on any server, although I am in the process of installing a graphics mod on Fivem, but apparently it will not be possible. my ban soon I need to play. Sorry if my text is not good because I do not speak English, Thank you, God bless.
BAN ID: https://i.ibb.co/B6kcVPq/IMAGEMMMMM.jpg

** GTA V version? ** Updated
** Up to date? ** Yes
** Legit or Pirate copy? ** Original
** Steam / CD / Social Club ** Steam
** Windows version? ** 10
** Did you try to delete caches.xml and try again? ** Yes
** Error screenshot (if any) ** https://i.ibb.co/B6kcVPq/IMAGEMMMMM.jpg

** System specifications ** i7 gtx 1060 6gb
** What did you do to get this issue? ** I do not know, it seems that he is accusing of cheating but I do not cheater.
** What did you get this issue on? ** All
** CitizenFX.log file ** https://www.4shared.com/file/npRciRVnee/CitizenFX.html
** .dmp files / report IDs ** did not find

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:mascot:

The ban system only gets triggered when some sort of cheat is detected. Unfortunately this means that either yourself, or somebody else using your account, has used a cheat/hack. If you are convinced this was not you who did it, then you might want to consider changing your account’s password because it may be compromised.

Unfortunately, as stated in the ban message, FiveM staff is unable to assist you in the event of a global ban. You will have to wait for the ban to expire.

:mascot:

Yeah no clue. English only please.

I installed Plugin not used on any server ‘-’
there is nothing you can actually do?
Because I have a test on an RPG server possibly tod

Nope, nobody can remove your ban. Because so far there has been no proof of false positives ever so unless you can provide reproduction steps on how to get banned without cheating or installing things you shouldn’t be installing, there’s nothing we can do.

Maybe this video can prove that there is no hack on my pc
@Vespura

@Vespura

No it doesn’t show anything, and tagging me doesn’t help either. I can’t unban you. You’ve been banned for cheating, you’ll have to wait for it to expire. Only if you can show instructions on how to get banned without actually cheating, you might have a chance of getting unbanned.