I keep getting "video-robert-pizza" while starting up FiveM for the first time

To receive support, please fill out the following template, and remove this top text.

GTA V version? Newest
Up to date? Yes
Legit or Pirate copy? Legit
Steam/CD/Social Club? Steam
Windows version? 10
Did you try to delete caches.xml and try again? No
Error screenshot (if any)

System specifications Intel Core i7-7700HQ CPU @ 2.80GHz
Nvidia Geforce GTX 1050
What did you do to get this issue? Tried to launch FiveM
What server did you get this issue on? None i didnt get that far
CitizenFX.log file
.dmp files/report IDs

If an issue with starting:
GTA V folder screenshot
GTA V/update/x64/dlcpacks screenshot
Filepath to FiveM folder
FiveM client folder screenshot
Did you try to disable/uninstall your Anti-virus?

Also add what you already tried so far.

[Window Title]
FiveM Error

[Main Instruction]

A video-robert-pizza caused FiveM to stop working. A crash report is being uploaded to the FiveM developers. If you require immediate support, please visit FiveM.net and mention the details below.

[^] Hide details [Close]

[Expanded Information]
Crash signature: libcef.dll+15AD950
Report ID: si-42b8dfffd89c4e619cfb575fd2968eba (use Ctrl+C to copy)

fill out the whole support template please.

1 Like

Ive done it now, not much different

because you still didnt fill out the whole support template.

where is the log files? the screenshots? system specs?

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Is that good enough? I dont know where to get log files.

are your videocard drivers up to date? also post screenshots of your GTA5 and FiveM directories.

1 Like

Yes theyre up to date.


Is this what you mean?

is windows fully up to date? make sure you are on 1709 otherwise im unsure as to why you would be getting this error message.

if you could post your citizenfx.log file that would be great.

Windows is updating now, hopefully that works, is this the file you wanted to see?

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