Global ban, I Dont know the reason

GTA V version? Newest
Up to date? Yes
Legit or Pirate copy? Legit
Steam/CD/Social Club? Predowze
Windows version? Windows 10
Did you try to delete caches.xml and try again? Yes
Error screenshot (if any) http://prntscr.com/ou6hl4
System specifications
What did you do to get this issue? Nothing
What server did you get this issue on? Unix RP

Im brazilian, so my english is not too good.

I was just wanting to play role play when I went to the server and came across this ban message.
I honestly don’t know the reason for this ban, I can do whatever it takes to prove that I didn’t use any cheats or bugs.

I know the ''fivem can_not_assist_you" but pls, I really dont know why
Pls help me, I just want to play with my friends.

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Hello, this is a friendly reminder because this is your first time creating a topic (or it has been a while since your last topic) in this category.

Please note that most of the support is provided by the FiveM community on a voluntary basis. We ask you to be patient; there is no guarantee we have a solution to your problem(s). To avoid unnecessary/duplicate topics, please browse the forums before creating a topic.

To improve your chances of your issue(s) being solved, please provide as much information as possible about the issue(s) you are having. Also —whenever possible— please use the template given to you when creating a topic.

Thanks for keeping these forums tidy!
:mascot:

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:confused:

@predozestream

You’re Brazilian? I’m assuming you purchased your computer from Pichau?

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Yes, from pichau. What’s wrong with this?

They have installed Windows incorrectly, I advise you to contact them and tell them that they need to generalize your installation of Windows as of right now, you share identifiers which are causing the ban. Unfortunately for you, there is nothing more FiveM can do for you. Good luck to you.