FiveM Account Authentication Failure

FiveM Client Support
,
1

Environment questions

GTA V version:
1.0.2372.2_0
Up to date:
Yes
Legit or Pirate copy:
Legit
Purchased where - Steam/Rockstar Launcher/Epic:
Epic
Windows version:
Windows 10
Did you try to delete content_index.xml and try again?
No
System specifications:
Processor: AMD 7 3700x 8-Core
RAM: 16GB
CitizenFX crash zip file (‘Save information’ on a crash):
Don’t know where to find this.
logs/CitizenFX_log files:
Don’t know where to find this.
.dmp files/report IDs:
Don’t know where to find this.

If you can’t start the game at all

I can open the game by itself so won’t fill out what’s below.
GTA V folder screenshot:
GTA V/update/x64/dlcpacks screenshot:
Filepath to FiveM folder:
FiveM client folder screenshot:
Which antivirus/firewall software are you using?
Did you try to disable/uninstall your Anti-virus?

Important parts

What is the issue you’re having?
I get an “authentication failure connecting to FiveM account” error message on FiveM after trying to connect cfx.re account which I am prompted to even though I had already linked it before. Cfx.re website gives me an “access denied” page when trying to login there.

What are you trying to do?
I need to link my cfx.re account to FiveM client in order to be able to join NoPixel (GTA RP Server); however, when I try to link it I get an error message as stated above.

What have you tried already to fix the issue?
I have restarted my pc. Not sure what else would help this issue so I have not done anything else.

Error screenshot (if any):

What did you do to get this issue?
Nothing that I am aware of it just popped up when trying to open FiveM one day.

What server did you get this issue on? Be specific and name some, ‘all of them’ by itself isn’t useful!
I was attempting to join the NoPixel server when I got this issue.

Additional comments

2

Hello, this is a friendly reminder because this is your first time creating a topic (or it has been a while since your last topic) in this category.

Please note that most of the support is provided by the Cfx.re community on a voluntary basis. We ask you to be patient; there is no guarantee we have a solution to your problem(s). To avoid unnecessary/duplicate topics, please browse the forums before creating a topic.

To improve your chances of your issue(s) being solved, please provide as much information as possible about the issue(s) you are having. Also —whenever possible— please use the template given to you when creating a topic.

Thanks for keeping these forums tidy!
:mascot:

3

What ISP/VPN provider are you using?

4

I have my internet through the building I live at. I think the provider is Level 3 Communications; however everything was working fine previously until a couple days ago.

5

That would make sense, we’d seen a massive range of attempted account hijackings from various IPs owned by this ISP so it had been blocked.

Will see if I can get it unblocked.

6

Thanks! If you need any more information let me know. Or if your able to get it unblocked and let me know that would also be very appreciated.

7

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