Failed to get info from server (tried 3 times)

[Spazz]

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Environment questions

GTA V version: 2944
Up to date: Validated with Steam
Legit or Pirate copy: Legit
Purchased where - Steam/Rockstar Launcher/Epic: Steam
Windows version: Server 2022 Standard
Did you try to delete content_index.xml and try again?: Doesn’t exist?
System specifications:
Server: AMD Ryzen 7 5800X, 64GB DDR4 3200MHz
CitizenFX crash zip file (‘Save information’ on a crash): No Crash, Connection Issue
logs/CitizenFX_log files:
citizenfxlog - Pastebin.com
.dmp files/report IDs: not sure what/where those are, lemme know where they are and I’ll grab it

If you can’t start the game at all

GTA V folder screenshot:
GTA V/update/x64/dlcpacks screenshot:
Filepath to FiveM folder:
FiveM client folder screenshot:
Which antivirus/firewall software are you using?
Did you try to disable/uninstall your Anti-virus?

Important parts

What is the issue you’re having?
Users cannot connect, claims something about UDP
What are you trying to do?
Allow others to connect (this randomly began today, has worked for a week)
What have you tried already to fix the issue?
Adding the port to the serverhosts firewall, adding the ports to windows firewall, clearing client’s cache, restarting clients router, restarting server, reinstalling clients game/FiveM
Error screenshot (if any):

What did you do to get this issue?

What server did you get this issue on? Be specific and name some, ‘all of them’ by itself isn’t useful!
My own GSC Roleplay Server / Cfx.re

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Additional comments

If you’ve got suggestions or need more information, please don’t hesitate to ask, I’ll do my best to provide it as this has been a long-standing work in progress.

[system]

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[_4iY]

Best contact the staff of wherever you host the server at for help seeing as this is a network error that just “began” seemingly randomly

[Spazz]

Yeah, seems an issue from 2 years ago has crept up again with OVH.
Something to do with their game firewall causing UDP issues.

GAME Firewall Protection has to be disabled due to their issues. Standard DDOS protection through their EDGE Firewall can remain.

[_4iY]

There ya go

[Sdras]

You can make a guide on how to do it, because I do it and it doesn’t let me.

[Spazz]

It’s for OVH server hosting. If you’re hosting a dedicated box, you need to manage your IP/Firewall
Then manage the GAME Firewall, on the right hand side (with the current UI, wont update this later probably) there’s a toggle switch. Turn it off.