could not connect to backend services

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Environment questions

GTA V version: latest version
Up to date: 15/03/2024
Legit or Pirate copy: Legit
Purchased where - Steam/Rockstar Launcher/Epic: Steam
Windows version: 10
Did you try to delete content_index.xml and try again? yes
System specifications: AMD Ryzen 3 PRO 2200GE w/ Radeon Vega Graphics, 8gb ram
CitizenFX crash zip file (‘Save information’ on a crash):
logs/CitizenFX_log files:
.dmp files/report IDs:

If you can’t start the game at all

GTA V folder screenshot:
GTA V/update/x64/dlcpacks screenshot:
Filepath to FiveM folder:
FiveM client folder screenshot:
Which antivirus/firewall software are you using?
Did you try to disable/uninstall your Anti-virus?

Important parts

What is the issue you’re having? My problem is the following message, from one day to the next it appeared and no matter how much I reinstalled five m, deactivated the firewall, opened ports, deactivated the antivirus and that type of thing does not work.

What are you trying to do? I want to try to play

What have you tried already to fix the issue? Disable antivirus, disable firewall, etc.

Error screenshot (if any):

What did you do to get this issue?

What server did you get this issue on? Be specific and name some, ‘all of them’ by itself isn’t useful!


Additional comments

Hello, this is a friendly reminder because this is your first time creating a topic (or it has been a while since your last topic) in this category.

Please note that most of the support is provided by the Cfx.re community on a voluntary basis. We ask you to be patient; there is no guarantee we have a solution to your problem(s). To avoid unnecessary/duplicate topics, please browse the forums before creating a topic.

To improve your chances of your issue(s) being solved, please provide as much information as possible about the issue(s) you are having. Also —whenever possible— please use the template given to you when creating a topic.

Thanks for keeping these forums tidy!
:mascot:

Contact your ISP support staff for assistance if you’ve tried fixing it from your side.

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