We are getting the error: Obtaining configuration from server failed. Error state: HTTP 403.

FiveM Client Support
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1

What is the issue you’re having?

Hello,
Me and several friends from my area (same internet provider) are unable to connect to your server.
We are getting the error:
Obtaining configuration from server failed. Error state: HTTP 403.

We tested it and found that the issue happens only when we use our home internet.
When we connect through mobile hotspot, it works fine — which means our entire IP range might be blocked by mistake.

Could you please check your ban list or firewall rules and see if our IP range is blocked?
If you need, I can provide my current public IP so you can whitelist it.

What have you tried already to fix the issue?

Is this the only server you cannot access? If so, please contact the server owner.
If you are having issues connecting on many servers, please try the following:
Try temporarily disabling antivirus to see if it is causing this issue. Sometimes, some antivirus still have their web filters working even if the antivirus itself is disabled. Make sure those web filters are disabled too - you may need to find out how to disable them.
Try disabling or enabling any VPN you may be using. Some VPNs are blocked by our protection systems, but for some users a VPN may actually help.
Allow FiveM connections through your Firewall, or disable your firewall.
If the options above did not work, some players have found success by creating a new Windows user account and playing FiveM there.
ALL OF THIS DIDNT WORK!

What server did you get this issue on?

Gamers Israel Roleplay

Error screenshot(s)

צילום מסך 2025-08-10 145514.png
צילום מסך 2025-08-10 145514.png852×493 104 KB

Windows version

Windows 11

System specifications

Operating System: Microsoft Windows 11 Pro (Build 26100)
Motherboard: Gigabyte B650 GAMING X AX
CPU: AMD Ryzen 7 7700, 8-Core, 3.8GHz
RAM: 16GB
GPU: AMD Ryzen 7 7000XT

Antivirus software

Normal antivirus/Malwarebites

Additional comments

Please help it been like that a lot of time

2

Hello, this is a friendly reminder because this is your first time creating a topic (or it has been a while since your last topic) in this category.

Please note that most of the support is provided by the Cfx.re community on a voluntary basis. We ask you to be patient; there is no guarantee we have a solution to your problem(s). To avoid unnecessary/duplicate topics, please browse the forums before creating a topic.

To improve your chances of your issue(s) being solved, please provide as much information as possible about the issue(s) you are having. Also —whenever possible— please use the template given to you when creating a topic.

Thanks for keeping these forums tidy!
:mascot:

3

You put it in there yourself, nobody here can help you - the issue is too specific.