vMenu Permisisons not working for all players

I have vMenu setup and have added myself as an admin successfully. I attempted to add another player in my server as an admin in vMenu, but no matter what I do it does not add him as an admin. I have tried adding his Steam ID Hex and Decimal, and his license and license2 that appear when I go to ‘Print Identifiers’ in vMenu. Is there anything else I can try to get him added as an admin?

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