Two Different Errors w/ Every Fix

RedM Client Support
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1

What is the issue you’re having?

Started out running RedM.exe, it downloaded the update files, but it gets stuck when validating entitlement tokens. I receive error code 500, error generating ROS entitlement token.

When I try different fixes for that, the new error becomes exit code 500, failure to connect to Rockstar Games Launcher instead.

What have you tried already to fix the issue?

• Running RedM after running Rockstar Launchers as some folks suggested this.
• Deleting Social Club profile files in documents.
• Deleting Rockstar Games folder in documents.
• There is no FiveM folder in AppData\Romaing for me to delete.
• There is no CitizenFX folder in AppData\Roaming for me to delete.
• Uninstalled RedM and reinstalled.
• Logged out of Rockstar Games Launcher so that I log in when RedM opens it.
• Whitelisting both programs in Windows Firewall.
• Turning off Windows Firewall.
• I have ensured Steam is opened as described on one of the servers for RedM when trying to launch RedM, though I tried with it closed just in case.

Error screenshot(s)

500.png
500.png354×168 5.05 KB

Windows version

Windows 11 v24H2 (OS Build 26100.8037)

System specifications

Device name Saffron
Processor AMD Ryzen 5 5600G with Radeon Graphics (3.90 GHz)
Installed RAM 16.0 GB (15.9 GB usable)
Device ID 6EDF30A4-6712-48A3-9C34-E7B0491E8DCA
Product ID 00325-80729-66714-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Antivirus software

Microsoft Defender Antivirus

Log files

CfxCrashDump_2026_04_23_23_08_19.zip (76.7 KB)
CitizenFX_log_2026-04-23T230532.log (2.41 KB)
CitizenFX_log_2026-04-23T230532.log (2.41 KB)

2

Hello, this is a friendly reminder because this is your first time creating a topic (or it has been a while since your last topic) in this category.

Please note that most of the support is provided by the Cfx.re community on a voluntary basis. We ask you to be patient; there is no guarantee we have a solution to your problem(s). To avoid unnecessary/duplicate topics, please browse the forums before creating a topic.

To improve your chances of your issue(s) being solved, please provide as much information as possible about the issue(s) you are having. Also —whenever possible— please use the template given to you when creating a topic.

Thanks for keeping these forums tidy!
:mascot:

3

Update:
I failed to mention that I had also updated my BIOS and GPU drivers in the original post. However, after trying a little bit of everything I could find to fix this error, I eventually got to the point where I was getting a Vulkan memory error instead.

In the case that anyone happens to come across this thread, the only fix I’ve found that worked for the Vulkan error is pressing Win+Ctrl+Shift+B to reset graphics. This is the only consistent fix I’ve found and I’ve been able to use RedM perfectly the last 2 days.