the city crashes and displays the error

FiveM Client Support
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1

I’m trying to enter the city Brasil Capital, I bought GTA through Epic Games, but to enter the city I use Steam. After starting the city video clip, the city crashes and displays the error I send below

Environment questions

**GTA V version: 1.0.3274.0
**Up to date:06/08/2024
**Legit or Pirate copy:Legit
**Purchased where - Steam/Rockstar Launcher/Epic: Epic Games
**Windows version:11
**Did you try to delete content_index.xml and try again? y
**System specifications:
**CitizenFX crash zip file : Error GTA5_b2372.exe!rage::fiPackfile::GetBasePhysicalSortKey (0x58)
**logs/CitizenFX_log files:
**.dmp files/report IDs:

If you can’t start the game at all

**GTA V folder screenshot:
GTA V/update/x64/dlcpacks screenshot:
Filepath to FiveM folder:
FiveM client folder screenshot:
Which antivirus/firewall software are you using?
Did you try to disable/uninstall your Anti-virus?

Important parts

What is the issue you’re having?

What are you trying to do?

What have you tried already to fix the issue?

Error screenshot (if any):

What did you do to get this issue?

What server did you get this issue on? Be specific and name some, ‘all of them’ by itself isn’t useful!

Captura de tela 2024-08-09 210118
Captura de tela 2024-08-09 210118674×639 29.2 KB

Additional comments

2

Hello, this is a friendly reminder because this is your first time creating a topic (or it has been a while since your last topic) in this category.

Please note that most of the support is provided by the Cfx.re community on a voluntary basis. We ask you to be patient; there is no guarantee we have a solution to your problem(s). To avoid unnecessary/duplicate topics, please browse the forums before creating a topic.

To improve your chances of your issue(s) being solved, please provide as much information as possible about the issue(s) you are having. Also —whenever possible— please use the template given to you when creating a topic.

Thanks for keeping these forums tidy!
:mascot:

3

This is useless, at least fill out the following:

as well as upload the Zip file that gets created when you click on “Save Information” in the window you screenshotted.