Thanks for the response and for your comments.
I can give you the only possible response: “don’t judge a book by its cover”. Maybe a bad one but overall, exactly what I would like to express.
I don’t want to sound like a douche, but with 250 customers, I don’t feel like we are handling our support and comments in the wrong way except for the ones that attack us. I mean, if we indeed were “assholes”, I don’t think we would have customers re-buying new products.
Usually, a happy customer will never go through the process and leave a comment on a forum, just a plain hustle and understandably. So pretty much here, you will get underwhelmed because of only a nasty comment or two.
In the case above, we really believe it was a targeted attack. Still, even through that, we take criticism very seriously. I accept the fact that we had a “vulnerable” area in terms of understanding downloading a resource, so after that, we went ahead and re-done the whole process, so it is done automatically without any assistance from our side while assuring that you as a customer WILL get all the support you need and updated versions if you find any bugs in the future.
We do that since we update daily; when you have 100 servers testing a resource to its limits to break it, you should be able to find something you’ve never thought about
Anyways, as I stated above and not only directing this to you. Before you do purchase anything, not just from us; Do some research. I mean, you do spend money at the end of the day. It isn’t hard to justify arrogant people with real people who devote a lot of their time to perfecting every single detail from a coding perspective to a tutorial perspective. In my case, we feel “attacked” if we actually chatted, explained to you, but you go ahead and post non-sense to downgrade the resource.
Well, that’s it, sorry for the long post. Have a nice day, my dude, and stay safe!