Queue freezes every few seconds

[13clicks]

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Environment questions

GTA V version: latest
Up to date: yes
Legit or Pirate copy: Legit
Purchased where - Steam/Rockstar Launcher/Epic: Steam
Windows version: Windows 10 Pro
Did you try to delete content_index.xml and try again? yes
System specifications: AMD Ryzen 5 3600 6-Core Processor 3.60 GHz 64.0 GB 64-bit operating system, x64-based processor
CitizenFX crash zip file (‘Save information’ on a crash):
logs/CitizenFX_log files:
.dmp files/report IDs:

If you can’t start the game at all

GTA V folder screenshot:
GTA V/update/x64/dlcpacks screenshot:
Filepath to FiveM folder:
FiveM client folder screenshot:
Which antivirus/firewall software are you using? windows security
Did you try to disable/uninstall your Anti-virus? yes

Important parts

What is the issue you’re having? when in Queue the timer keeps freezing. I can cancel and restart queue but a few seconds later it will freeze again. My server admin says they cant figure out why this is happening and to contact FiveM support.

What are you trying to do? get a stable queue timer

What have you tried already to fix the issue? I have deleted game cache. I have had Steam scan game files and uninstalled FiveM and re downloaded and installed it fresh. Still freezing

Error screenshot (if any):

What did you do to get this issue? Trying to join my regular server and the queue freezes.

What server did you get this issue on? Be specific and name some, ‘all of them’ by itself isn’t useful! Prodigy RP is the server

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Additional comments

[system]

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[L0stAzeria]

That issue comes from HTTP/TCP and closes itself, yet it’s a problem on the server end.

[13clicks]

Ok thanks, how do I translate this issue and a fix to the devs that are working on this specific server? There are more people experiencing this same issue. I have not experienced it on a different but similar server I play on just the one called ProdigyRP.

[L0stAzeria]

As stated here (FiveM freezing in queue - #12 by fluorine), they either should change the server, contact server hosts to resolve the issue, or step into contact with Cfx.re.

@hassium

OK, as expected, this happens when the long-polling TCP/HTTP connection gets closed for… some reason. It’s a good question as to if/how this can be detected and how re-establishment of the session should work - it feels like this will require at least a server change to not consider a retry as a ‘new’ connection attempt, and some built-in grace period to actually remove people canceling/timing out.

(‘some reason’ in this case seems to be an intermittent loss of connectivity leading to the TCP stack on the server sending a RST due to missing ACKs for some time - seemingly at least 20 seconds, which begs the question of ‘how long should the grace period be’)

@caesium

We can’t solve this without information and collaboration from the server owner. Tell them to contact us about whatever issue and not send random users who don’t have access to anything here for some “it’s not our problem”.

pr@fivem.net