GTA V Steam crash before menu. Tried reinstall + verify . Help pls.
reinstall FiveM, delete cache, verify GTA
CitizenFX_log_2026-06-01T050609.log (344 KB)
GTA V original, Windows 10, 16GB RAM
GTA V original, Windows 10 19045, 16GB RAM, GTX/RTX
Windows Defender
Hello, this is a friendly reminder because this is your first time creating a topic (or it has been a while since your last topic) in this category.
Please note that most of the support is provided by the Cfx.re community on a voluntary basis. We ask you to be patient; there is no guarantee we have a solution to your problem(s). To avoid unnecessary/duplicate topics, please browse the forums before creating a topic.
To improve your chances of your issue(s) being solved, please provide as much information as possible about the issue(s) you are having. Also —whenever possible— please use the template given to you when creating a topic.
Thanks for keeping these forums tidy!
This is usually caused by a hardware fault/overload, especially on W10.
Undo any overclocking if you did any; ensure that your PC has adequate cooling and nothing is overheating. Shut down all unnecessary background apps as well.
On a second thought since it’s crashing during server preload, you may want to run thorough testing on your drive to make sure it’s working fine.
Thanks for the help
i havent done any overlocking
PC temperatures are normal: cpu 50-60’c, gpu 55-60’c while idle all background apps are clossed
the crash happens during “server preload” with error “productId INVALID”
my crash.txt shows “invalid product Id” line
Specs:
OS:Windows 10/11
RAM:16gb
GPU:NVIDIA GeoForce RTX 3050 laptop gpu 4GB VRAM
storage: [SSD/HDD] 157GB total, 32.6GB free on c:
GTA V installed on: [c:/d:/E:]
disk healt:Drive status OK. No hardware errors detected