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Environment questions
**GTA V version:**Latest
**Up to date:**Yes
**Legit or Pirate copy:**Legit
**Purchased where - Steam/Rockstar Launcher/Epic:**Epic
**Windows version:**8.1 Pro
**Did you try to delete content_index.xml and try again?**Yes
System specifications:
CitizenFX crash zip file (‘Save information’ on a crash):
logs/CitizenFX_log files:
.dmp files/report IDs:
If you can’t start the game at all
GTA V folder screenshot:
GTA V/update/x64/dlcpacks screenshot:
Filepath to FiveM folder:
FiveM client folder screenshot:
**Which antivirus/firewall software are you using?**Windows Defender
**Did you try to disable/uninstall your Anti-virus?**Yes
Important parts
**What is the issue you’re having?**Keep staying in loading screen
**What are you trying to do?**To solve this problem
**What have you tried already to fix the issue?**Delete the cache file
Error screenshot (if any):
**What did you do to get this issue?**Nothing
What server did you get this issue on? Be specific and name some, ‘all of them’ by itself isn’t useful!