Player unable to hear other people talking ingame

Environment questions

GTA V version: No idea?
Up to date: Yes
Legit or Pirate copy: Legit
**Purchased where - Steam
**Windows version: 10
**Did you try to delete content_index.xml and try again? Yes
**System specifications: No idea as this post is for a friend, but I know its a ‘‘capable’’ build running new parts
CitizenFX crash zip file (‘Save information’ on a crash): No idea what this is either

Important parts

What is the issue you’re having?
For whatever reason, my friend is able to talk in game and we can hear her fine but she is not able to hear us atall, we have tried everything possible, scoured the net for various solutions and none of them have worked. Every now and then she has had random moments of being able to hear people fine, but 80% of the time she cannot hear anyone, why would it work sometimes and not others? She is EMS so she desperately needs her voice chat working. Her microphone always works fine.

What are you trying to do? Hear people

What have you tried already to fix the issue? Turning on and off, changing inputs and outputs, deleting cache

Error screenshot (if any): N/A

What did you do to get this issue? Nothing

What server did you get this issue on? Be specific and name some, ‘all of them’ by itself isn’t useful!
StreetlifeRP


Additional comments

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What audio mode is the server using?

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