Opens shows getting started screen but then only runs in background

[Andy_Wells]

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Environment questions

**GTA V version:**most recent
Up to date: yes
Legit or Pirate copy: legit
Purchased where - Steam/Rockstar Launcher/Epic: steam
Windows version: windows 10 pro 2004
Did you try to delete content_index.xml and try again? multiple times
System specifications: rx580 4gb, X5650, 1TB of raid storage Old dell T3500 base system
CitizenFX crash zip file (‘Save information’ on a crash): no crash
logs/CitizenFX_log files:CitizenFX_log_2021-05-06T011622.log (26.0 KB) CitizenFX_log_2021-05-06T012135.log (25.9 KB) CitizenFX_log_2021-05-06T012513.log (25.1 KB) CitizenFX_log_2021-05-06T012703.log (26.9 KB) CitizenFX_log_2021-05-06T012918.log (190 Bytes) CitizenFX_log_2021-05-06T012922.log (25.6 KB)
.dmp files/report IDs:

If you can’t start the game at all

GTA V folder screenshot:

GTA V/update/x64/dlcpacks screenshot:
**Filepath to FiveM folder:**C:\Program Files (x86)\Steam\steamapps\common\FiveM
FiveM client folder screenshot:
**Which antivirus/firewall software are you using?**windows defender
Did you try to disable/uninstall your Anti-virus? yes

Important parts

What is the issue you’re having? When i run Fivem it shows the startup screen then runs in the background infinitely
What are you trying to do? Run fivem

What have you tried already to fix the issue? reinstall fivem multiple times and gta multiple times

Error screenshot (if any): none

What did you do to get this issue? try to run fivem

What server did you get this issue on? Be specific and name some, ‘all of them’ by itself isn’t useful!

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Additional comments

[system]

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[d-bubble]

Are you able to use Task Manager to create a dump file of FiveM_GTAProcess.exe (on the Details tab, find it, right click, and ‘Create dump file’) once it is stuck, and upload the file? If it’s too big to upload to a file hosting site (wetransfer, dropmefiles, etc.), rar/7z it.