My server is locked

locsyyy · 2021-10-06T17:39:47.844Z

[Window Title]
FiveM Error

[Main Instruction]
FiveM has encountered an error

[Content]
This server has been blocked from the FiveM platform. Stated reason: This server might be hosted by an unauthorized GSP. You can only host FiveM servers from a (real) VPS/dedicated server from any provider, or from http://zap-hosting.com/fivem2 .

If this was added by mistake, please contact pr@fivem.net with the IP address of your server and proof of authentication with the ‘root’/‘Administrator’ account.
If you manage this server and you feel this is not justified, please contact your Technical Account Manager.

If you require immediate support, please visit FiveM.net and mention the details in this window.

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[Expanded Information]
Crash signature: net.dll+1C4BF
Report ID: si-35ba0ef84e8f4d26a0d28793d3d972fa (use Ctrl+C to copy)

Alright so my server was working for a while back and I kinda placed it on hold, now when I’m getting back to it I can’t connect to it as FiveM have blocked it? I don’t really understand this section. What do I need to do more than emailing them the IP and proof of root access, I’ll buy dedicated server so I took screenshots of that including the fact that I only have a root account on the vSphere client.

Seems kinda pointless to buy a new host somewhere just so that I can spend more money, I mean I have like 3 different servers on my dedicated server for all kinda of games including a VM that is running all websites, emails, etc. So if u ask me this is completely weird.

But anyone wanna clear this up for me, is the IP, and root screenshots enough to send or am I missing something, and also how do I know it’s been unblocked

system · 2021-10-06T17:39:49.569Z

Hello, this is a friendly reminder because this is your first time creating a topic (or it has been a while since your last topic) in this category.

Please note that most of the support is provided by the Cfx.re community on a voluntary basis. We ask you to be patient; there is no guarantee we have a solution to your problem(s). To avoid unnecessary/duplicate topics, please browse the forums before creating a topic.

To improve your chances of your issue(s) being solved, please provide as much information as possible about the issue(s) you are having. Also —whenever possible— please use the template given to you when creating a topic.

Thanks for keeping these forums tidy!

Painwithin · 2021-10-06T19:57:17.999Z

locsyyy:

If this was added by mistake, please contact pr@fivem.net with the IP address of your server and proof of authentication with the ‘root’/‘Administrator’ account.
If you manage this server and you feel this is not justified, please contact your Technical Account Manager.

It does indeed tell you what to do here.

If more is needed they will ask for it.

Painwithin · 2021-10-07T16:18:57.300Z

You already got the answer, do as the message says.