My client won't start. Hard crashes before i get to server select

RedM Client Support
1

What is the issue you’re having?

Every time i start the App it begins to load, goes to open the server menu then crashes. Heres the error message:

[Window Title]
RedM

[Main Instruction]
vulkan_dzn.dll+18AB5

[Content]
An error at vulkan_dzn.dll+18AB5 caused RedM to stop working. A crash report is being uploaded to the RedM developers.

[^] Hide details [Save information] [Close]

[Expanded Information]
Crash signature: vulkan_dzn.dll+18AB5
Report ID: si-1c773d5bebb74ba7bb010acb154d5745
You can press Ctrl-C to copy this message and paste it elsewhere.

Can anyone help me solve this?

What have you tried already to fix the issue?

Tried PC reboot, force update, reinstalled twice now and tried changing from Vulkan to Directx12 in RDO. NO joys, not sure what to do next.

What server did you get this issue on?

none, the Redm Client itself

Windows version

11

System specifications

Device name Connor
Processor 12th Gen Intel(R) Core™ i5-12600K 3.70 GHz
Installed RAM 32.0 GB (31.7 GB usable)
Device ID FB8AC23D-4492-4697-843F-7A9E81B0F87A
Product ID 00342-21024-61084-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Antivirus software

AVG

2

Hello, this is a friendly reminder because this is your first time creating a topic (or it has been a while since your last topic) in this category.

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3

buddy go to youtube and watch how to use display driver uninstaller to remove all the graphic drivers back to factory setup after that you should not install any additional gpu drivers it will after this

4

CfxCrashDump_2025_06_03_13_08_49.zip (2.0 MB)

5

any word on this? i have a friend with the same error code crashing before the server select comes up.

6

Ok so, i did the driver uninstall and update. It does not appear to have worked, although it confirms it’s something to do with my GPU