Hi,
I need help recovering access to my Cfx.re account.
I know my account password and I still have full access to the email address associated with my account. However, after entering my login details, Cfx.re requires me to “Authenticate with security key.”
I no longer have access to the old device where the Security Key / Passkey was stored, so I cannot complete the 2FA verification.
This is NOT an issue with accessing my Authenticator app. I can access my Authenticator app, but there is no Cfx.re authentication entry/code there.
I have already opened 4 Cfx Support tickets regarding this issue, but I keep receiving the same automated response telling me how to recover an Authenticator app, which does not solve my issue.
Could a moderator please advise me on how I can get my existing support request escalated to a human agent who can help with a lost Security Key / Passkey 2FA?
I can verify ownership of the account through the email address associated with it and provide any other information required.
Thank you.