It doubles the support even if is still 1 license
Anyway I know you are just saying your opinion, that’s why I answered
Good, why you asking here though?
i thought maybe you, a known creator, had an issue and i wanted to hear about it
I can only say it again:
A message from a user is not actual evidence. Especially not from Discord messages.
The way you put it, it sounds like I could literally write up a message saying that I got an asset from someone else, send it to you and you would immediately send it over to Tebex as evidence that I am a bad guy?
Even though I might not even have done so. You can never know the actual background as to why this is/was the case.
A message in these forums I could kind of understand as it is the customer account (or the one who got it transferred). But a Discord message?
How exactly does this double the amount of support you are giving? Transferring an asset means that it is still only tied to a single account as @ItsOnlyWaifu just said. You can check that in keymaster if you didn’t know.
I could understand this argument if you are talking about people sharing a CFX account to basically host different servers with the same assets thanks to the available license keys. However that is (as far as I know) not allowed and can just be reported to CFX directly.
The answer is quite simple, if a new user buys the script from the reseller, he will probably need support, so it doubles support. Why should I give double support for someone who bought the script from a reseller?
It seems that until you live the experience in first person you don’t see the problem
How is it double support, Sorry but failing to see the logic here, Person 1 has given asset to Person 2, Now let say Person 2 need support they can mention they had it of Person 1 or not, But person 1 is no longer going to need support when they don’t have the said asset?
Yes
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There should be QA for not only code but also models and everything else included that falls under the releases section. If bad quality is provided here directly on the forums it only hurts people’s experiences with CFX and will make them leave the platform, which ultimately we don’t want.
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The releases section should be bumped up again to TL2. This will help with the point above and also prevents alt creations and spam to just keep out pumping posts.
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The file transferring which causes errors with escrow is indeed annoying. But I’m not expecting a fix from neither parties as the fault should be laid with the underlying software and not CFX. But if they somehow can fix, the better.
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The errors could also be better yeah. If again, if it is even possible
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Revoking may exist but there needs has to be some kind of moderation behind it. Which only increases workload which no one wants. So better to just leave it out.
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It feels to me that the workflow and communication between CFX and Tebex is kinda bumby and harsh. Could this be improved somewhat? I.e. if a post gets taken down here on the forums for stolen content, why do we have to go out of our way to also report it to tebex, which results in it not taken down because not enough* evidence for them? Couldn’t this be somewhat -ish automated? (Just loudly thinking)
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The mandatory template should be more inclusive, e.g. poly count for props/vehicles/whatever.
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this is still waiting on tebex to provide us with an api we asked for like half a year ago so it can be auto filled with a lot of details straight on the releases page
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The logic is the following
Person A uses the asset for months, then he closes the server and resell to person B
Person B says that he bought a script from reseller and wants support for any issue he would have
Not 2 people at the same time, but still 2 people who ask for support
In that case there shouldnt be a transfer asset button. If I no longer have use for my asset and give it away for free to a friend, why should he not get support?
Because he isn’t a customer.
I’m glad the revoke button got removed.
The most common occurence related to this was people contacting support & saying they had transferred their asset to someone else (some time ago) and now wish to get it back to their account. I never gave them the opportunity, as my stance was once they had transferred it, they lost ownership of it. Apparently, a lot of others stores for some reason were happy to do this.
These people kept saying ‘just revoke the asset and give it to me again, like store X did’, which also led to some arguments. Didn’t make any sense for me to give something back that’s not theirs anymore. (an analogy could be made - you can’t get expect to get back games on Steam you have gifted). After this button was removed, cases like these have decreased.
In cases where a person was legitimately in trouble, I instructed them to contact Cfx.re / Tebex. A ‘verified creator’ option wouldn’t work, as many stores that were giving back assets in such cases were big stores themselves.
Generally, the encryption works well and the only thing that would need improving is the releases section on forums:
- More quality control - a lot of low quality/exploitable/insanely overpriced releases.
- Perhaps a proper ‘marketplace’ format for the releases section, where loved resources are rewarded. Right now, a resource is only well visible after release, after which it gets buried under the other stuff released. A new user would benefit more from trusted & quality resources.
- Better rules for the releases section - a lot of stores currently do giveaways where one requirement is to ‘post on my Cfx.re thread’. This results in the releases being 100 spam replies of ‘great resource’, ‘wow amazing’, ‘looks good’. Instead, the release page should be a place where people see real feedback & questions, not read giveaway spam.
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On the note of all this “reselling”.
Imagine if you bought something? And since we are talking about digital goods here let’s say you bought a game on steam? But you don’t play anymore and want to pass on the game? In this case you can’t transfer the game but you can sell your account. This already gets done today.
Applying the same logic here, (IN MY PERSONAL OPINION) I don’t see why somebody can’t sell their accounts further (though this still is up to the discretion of the services whether or not to allow it). Unfortunately in this case there is an ability to transfer it. And more than likely, they didn’t forsee this would happen at this scale / it wasn’t for this purpose and not intended.
In both cases the seller indeed loses on an extra sale. But the buyer gets compensated a bit. And if not allowed, seller gets an extra sale and buyed won’t get compensated. Either one of the parties lose.
Without knowing whether or not Cfx put their thoughts on this out there? Seeing this thread I think it would be beneficial if they did I guess
This was already planned. Unsure how far the process got.
+1
Is this a meme post or what? 
That is exactly the same outcome as if he just got it transferred without buying from a reseller.
I can understand not wanting to support people who bought it from a reseller. But usually your customers have no clue that this is the case. We might have read the ToS and AUP and everything else from Tebex, but you simply cannot expect this from the large majority of customers. Especially things about licenses.
Make it clear upfront that there is a difference between “just got it transferred” and “bought from a random guy and then got it transferred” and the latter doesn’t get any support.
It might not seem like it, but I have several thousand customers and I have seen this several times already.
Then again, if there is no actual evidence for this behaviour, I will still give support to people who got it transferred.
But if that is the case and there are any issues arising through this, I will not guarantee the outcome of said support case. Especially if it is somewhat payment related to the asset being sold by another user.
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No the only thing they have in common is that they wont get any support since they arent Customers.
The Difference however is that if someone bought it from a Reseller he basically gets scammed because the Reseller wont tell the Buyer that he 1) wont get support for the script or any issues and 2) that he isnt allowed to resell it in first place
If someone gets it transferred for free and asks for support then we can tell him that he wont get support because of said reason. If he bought it from another person, then he will complain about the Money he paid to the reseller.
And not all Resellers actually transfer the Script. We had a few times where people tried to buy it from a reseller and got scammed and then they ask us (Jaksam and me) if we can compensate their Damage.
With the Removal of the “Revoke” Button Jaksam cant even punish the Reseller for his scam.
Yes but you cant argue with that because its up to every Asset Dev how he handles things.
I know several devs who dont give support at all if they arent the original customer.
Okay, you think removing the only way to prevent reselling is better than just telling those customers “we cant do anything” ?
Hello @d-bubble
Are there any updates on the escrow errors?
The problem is that it’s not just Filezilla causing issues. Many people report that even after downloading the script from Keymaster onto their VPS, they still encounter problems
This happens frequently, and I’ve had my fair share of it over the past few years. Perhaps adding a distinct error message could help individuals like this person understand that the fault does not lie with the script developers
Kinda sad to see people giving the creators the fault for it…
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