I got banned even though I didn't use any cheat

Hello im valdis from Indonesia

on June 13, 2013 I found that five M often crashed, my friend tried to delete the game data when I tried logging in. I got a message You have been * globally * banned from FiveM for cheating. This ban will expire in 13 days + 00:49:55. Please do note that the FiveM staff can not assist you with this ban.
Your ban ID is 9f04f435-c9ad-40b3-bfc8-c3a4559caac0

I never tried cheats from this game

GTA V version?
Up to date? 13 June 2019
Legit or Pirate copy? Pirate Copy
Steam/CD/Social Club? trapesium15
Windows version? 7
Did you try to delete caches.xml and try again? Yas
Error screenshot (if any)


System specifications
What did you do to get this issue? IDK i try any time
What server did you get this issue on? Any server
CitizenFX.log file
.dmp files/report IDs

If an issue with starting:
GTA V folder screenshot i playing at computer rental
GTA V/update/x64/dlcpacks screenshot
Filepath to FiveM folder


FiveM client folder screenshot
**Did you try to disable/uninstall your Anti-virus?**Nope

Also add what you already tried so far.
i try to uninsttal and download again

Hello, this is a friendly reminder because this is your first time creating a topic (or it has been a while since your last topic) in this category.

Please note that most of the support is provided by the FiveM community on a voluntary basis. We ask you to be patient; there is no guarantee we have a solution to your problem(s). To avoid unnecessary/duplicate topics, please browse the forums before creating a topic.

To improve your chances of your issue(s) being solved, please provide as much information as possible about the issue(s) you are having. Also —whenever possible— please use the template given to you when creating a topic.

Thanks for keeping these forums tidy!
:mascot:

The ban system only gets triggered when some sort of cheat is detected. Unfortunately this means that either yourself, or somebody else using your account, has used a cheat/hack. If you are convinced this was not you who did it, then you might want to consider changing your account’s password because it may be compromised.

Unfortunately, as stated in the ban message, FiveM staff is unable to assist you in the event of a global ban. You will have to wait for the ban to expire.

:mascot: