I baned for 14 days?

Good afternoon,
I am a server administrator and I take my task very seriously.
Today I received this message and I do not understand why it happened when I have NEVER used any program for “cheating”
How much I use the tools of the game to solve problems and help other players to have a good experience:
You have been * globally * banned from FiveM for cheating. This ban will expire in 12 days + 09:18:30. Please note that the FiveM staff can not assist you with this ban.
Your ban ID is 21b26b94-5036-40e5-8e5c-06d68b5057d8.
Please, I ask that you return my account as soon as possible so that I can continue to administer the server since we are currently making very important changes to it. Thank you

Hello, this is a friendly reminder because this is your first time creating a topic (or it has been a while since your last topic) in this category.

Please note that most of the support is provided by the FiveM community on a voluntary basis. We ask you to be patient; there is no guarantee we have a solution to your problem(s). To avoid unnecessary/duplicate topics, please browse the forums before creating a topic.

To improve your chances of your issue(s) being solved, please provide as much information as possible about the issue(s) you are having. Also —whenever possible— please use the template given to you when creating a topic.

Thanks for keeping these forums tidy!
:mascot:

The ban system only gets triggered when some sort of cheat is detected. Unfortunately this means that either yourself, or somebody else using your account, has used a cheat/hack. If you are convinced this was not you who did it, then you might want to consider changing your account’s password because it may be compromised.

Unfortunately, as stated in the ban message, FiveM staff is unable to assist you in the event of a global ban. You will have to wait for the ban to expire.

:mascot: