Flagged review

Hello we are having an issue with a review that was left by a former citizen, they were banned from the community to do racism and homophobic rhetoric and death threats to community members and their children. We have flagged the review several times as well as it has been downvoted… but the review still stays up regardless of what we do. The review is inflammatory and has tons of false statements, that hold no actual factual merit.

How can we get this issue solved?