FiveM won’t launch – “Failed to read critical Windows information”

FiveM Client Support
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1

What is the issue you’re having?

Hello,

I’m having an issue when launching FiveM. I always get this message:

“Failed to read critical Windows information. This may indicate an unusual system configuration. Please ensure you’re using a standard Windows installation.”

I have tried:

  • Full Windows 10 repair install using Media Creation Tool
  • sfc /scannow and DISM /RestoreHealth
  • Secure Boot is off
  • Not running as administrator
  • Fresh FiveM install
  • BIOS is clean (ASUS TUF A15 laptop)

System:

  • Windows 10 Home 64-bit
  • AMD Ryzen 7 4800H
  • ASUS FA506IU
  • 16 GB RAM

In the past, there might have been tools or configurations that modified system identifiers, but I now run a clean system and want to play normally.

Crash Report ID: si-660e7b7aafdd41628f4e2c113c11069a
CitizenFX.log attached

Can someone help me understand what’s missing or flagged so I can fix it?

What have you tried already to fix the issue?

  • Clean FiveM reinstall
  • Full Windows 10 repair install with Media Creation Tool
  • sfc /scannow and DISM restore
  • Disabled Secure Boot
  • Tried with and without admin privileges

What server did you get this issue on?

None – FiveM crashes on launch before I can join any server.

Windows version

Windows 10 19045.5247

System specifications

ASUS TUF Gaming A15 FA506IU
AMD Ryzen 7 4800H with Radeon Graphics
16 GB RAM
NVIDIA GTX 1660 Ti
512GB SSD
UEFI BIOS mode

Antivirus software

Only Windows Defender (default)

Additional comments

In the past, there might have been spoofing tools or modified system info, but the system is now clean and legit. I just want to play normally. Would appreciate help identifying what FiveM fails to read.

2

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