FiveM is trying to use a rockstar account that I don't own

FiveM Client Support
1

What is the issue you’re having?

When launching FiveM it brings up the Rockstar Games Launcher window and says I need to verify my email but the email it not mine, I have never seen this email before and I have never signed into another Rockstar account on my computer. If I launch the Rockstar Games Launcher manually I am signed into my own account and can play gta online or story mode but the moment I try to do FIveM it shows this email I’ve never seen before

What have you tried already to fix the issue?

Reinstalling FiveM
Reinstalling Rockstar Games Launcher
Delete Digital Entitlements
Launch FiveM while GTA V is running

What server did you get this issue on?

No server I can’t even open the client

Error screenshot(s)

image_2026-02-13_125415974.png
image_2026-02-13_125415974.png1177×1353 193 KB

Windows version

Windows 11 24H2

System specifications

Processor 13th Gen Intel(R) Core™ i9-13900K (3.00 GHz)
Installed RAM 32.0 GB DDR5
GPU GIGABYTE NVIDIA GEFORCE RTX 4090
MOTHERBOARD MSI MPG Z790 CARBON WIFI DDR5

Antivirus software

None

CitizenFX crash zip file (‘Save information’ on a crash)

CfxCrashDump_2026_02_13_19_58_43.zip (52.3 KB)

1 Like
2

Hello, this is a friendly reminder because this is your first time creating a topic (or it has been a while since your last topic) in this category.

Please note that most of the support is provided by the Cfx.re community on a voluntary basis. We ask you to be patient; there is no guarantee we have a solution to your problem(s). To avoid unnecessary/duplicate topics, please browse the forums before creating a topic.

To improve your chances of your issue(s) being solved, please provide as much information as possible about the issue(s) you are having. Also —whenever possible— please use the template given to you when creating a topic.

Thanks for keeping these forums tidy!
:mascot:

3

Turns out it was corrupt windows files so I got it fixed

4

I have the same problem but restarting the PC or reinstalling fivem doesn’t help.

5

what did you do to fix this im having these issues to

6

how did you fix this?

7

Im having the same issues

8

How did you fix it? I’m having the same issue right now

9

im having same issue, fake email that i cant get passed yet i can log into rockstar laucnher without any issues

1 Like
10

Hello, if you’re having this problem, I was able to fix it in my case. This is for those who have the game downloaded on Epic Games and also have a Steam account.

If you are experiencing this issue, follow these steps:

  • Completely close FiveM
  • Open the FiveM Application Data folder
  • Open the folder called data
  • Delete the cache and server-cache folders
  • Once you’ve deleted them, close the launcher that you are NOT using for GTA V. (Example: If I have GTA V downloaded on Epic Games, then close Steam.)
  • Open FiveM again and log in using the launcher where GTA V is installed.

I hope this works for some of you and helps out :smiley:

1 Like
11

Sadly that didn’t work for me. I have the game downloaded through steam , its still sending rockstar verification codes to my old hacked account. (ex. hwgyngn0zz@uhqaccounts.xyz) kept steam open too and made sure all others were closed.