Escrow script without support

hi, as the title mentions we have a paid script which has not offered support for some time and the script has bugs how we should proceed because the script is still available for purchase on tebex but does not work as it should , what are our rights, shouldn’t the script be unescrowed?

If the creator doesn’t help at all, the next best thing is to contact Tebex directly with your issues: https://www.tebex.io/support-customer-form

The creator is required to sell working products. If it’s advertised to do thing X, it needs to do thing X.
Tebex will usually directly contact the creator and force him to support you. Otherwise you should usually get a refund directly from Tebex.

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