Error with menu of fivem

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GTA V version? latest
Up to date? yes
Legit or Pirate copy? legit
Steam/CD/Social Club? Epic Games
Windows version? 10 64 bits
Did you try to delete caches.xml and try again? yes
Error screenshot (if any)
System specifications ADM A10-9700 RADEON R7, 10 COMPUTE CORES 4C + 6G 3.50 GHz, 11,5 GB de RAM
**What did you do to get this issue?**I haven’t did anything just instaling fiveM and open it
What server did you get this issue on? Is before starting any server, because the don’t appear
CitizenFX crash zip file don’t have that
CitizenFX.log file
.dmp files/report IDs

If an issue with starting:
GTA V folder screenshot
GTA V/update/x64/dlcpacks screenshot
Filepath to FiveM folder
FiveM client folder screenshot
**Which antivirus/firewall software are you using?**avast_free_antivirus
Did you try to disable/uninstall your Anti-virus?

Also add what you already tried so far.
I have tried to uninstall and reinstall, to put out the virus, to put down the graphics on GTAV singelplayer mode, firewall permisions, etc
I can’t upload fotos from my pc, it doesn’t let me do it
But basicaly the menu of the “FiveM start” don’t appear so I can’t charge the servers

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