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- one is available”
- Make sure you know exactly where the call is taking place and what is going on. Repeat the summary of the call back to the caller if it’s possible or practical so that they can correct any mistakes you may have made (such as a vehicle being next to a river rather than inside of it etc.)
Remember to always log the phone numbers (3-Digit ID) in the description of the 911 call.
The 5 W’s of 911 calls
-
WHERE?
Where are you? Where is the scene? -
WHAT?
What happened? -
WHO?
Who’s involved? Is anyone hurt? -
WHEN?
When did it happen? Is it going on right now? -
WHY?
Follow-up questions.
BOLOs
At some times ground units may wish to “put out a BOLO” or you need to put one out yourself after having received a 911 call. First, make sure you have the correct type of BOLO selected in the CAD. A BOLO is only valid if it meets the criteria listed below. If any of the information required can not be obtained, you can not put the BOLO in the CAD system.
| Person BOLO | Vehicle BOLO | Property BOLO |
|---|---|---|
| * gender |
- skin color
- shirt (type + color)
- pants (type + color)
- something that makes the person stand out among others
- reason|* type of vehicle
- color
- 30% of the license plate
- reason|* exact description of the item
- reason|
Priority Calls (10-33)
Priority traffic is when a unit needs the radio over other calls. There are 2 types of priorities:
- A priority on the LEO channel
- Officer needs silence on the channel for a short period of time
(e.g. foot pursuits, felony stops, …)
- Officer needs silence on the channel for a short period of time
- An in-game priority
- a situation that requires all traffic to be about a specific scene
- a situation that necessitates mass police mobilization
- a situation that involves possible loss of life or major injury
The officers on scene that need 10-33 will need to let you know that it is needed. In some cases however, you will call it without them asking for it such as vehicle pursuits and shots fired on officers. However for situations like foot pursuits, you must not automatically put 10-33 in as if needed, it will be requested by officers involved.
On scenes where 10-33 may be needed the people who should be asking for it are the primary unit, scene command or an on-scene supervisor.
Both of these types of priorities need to be announced by dispatch either when you feel it is necessary to assist the ground units or when ground units request a priority is put on the channel. The proper announcements are:
Start of priority: “Attention all units, 10-33 is now in effect”
End of priority: “Attention all units, 10-33 is now lifted. Regular RTO back in effect”
During a priority, all radio traffic that is not about the priority or the requesting of non-emergency services (tow, coroner, …) is to be halted until the priority is lifted.
During a priority you should NOT interfere with LEO communications if not necessary take notes and be a passive surveyor. Try to give information to units when they request/need it to the best of your ability but don’t interrupt them during a priority.
Vehicle Pursuits
It is important that vehicle pursuits get stopped as fast as possible to avoid endangering civilians. Utilize the LiveMap to get ground units ahead of the pursuit. Try to attach units that are in the area that the pursuit is heading to, so they can set up spike-strips or roadblocks (authorized by a supervisor or the primary unit in pursuit). There should not be more than 3 units trailing a pursuit (following the suspect vehicle).
The following is a new CAD feature and is not implemented yet
At the start of a pursuit, you need to press the purple timer button in the top left of CAD which will start a 10 minute intervention timer. When the 10 minutes is up, notify the primary unit in pursuit that the spike timer is up.
Remember to keep a number of units available for incoming 911 calls.
Panic Button (10-99)
When an officer presses their panic button or 10-99 is called over the radio, a priority is in effect immediately. You will need to send 3 to 4 units to check on the officer immediately.
As soon as a ground unit reports that they have visual contact with the person that pressed the panic button or the location and status of the officer is otherwise known, switch their status to “Out of Service”. The priority stays in effect.
All-Calls
All-calls occur in situations where Law enforcement officers require immediate assistance and in large quantities. These will be called by either the scene commander, Primary unit on scene or on-scene supervisors. You will NOT be initiating it without the approval or go-ahead of one of these people.
If an officer requires an all-call and they call it out you will then call it out in the appropriate way. This will differ if the AOP is state-wide or otherwise.
Normally, you will initiate it in the following way:
DIS: “Attention all units, All-Call in effect. All units respond to {location}.”
In the event of a state-wide patrol, the process will be slightly different. When the AOP is State-wide, we operate a two level system.
- Level 1: All available units in the same county will respond. Specify which county it is for.
- Level 2: All available units in the state will respond
An all-call on a state-wide patrol will be called out in a similar way to a non-state-wide patrol.
For a Level 1 all-call:
DIS: “Attention all units, Level 1 all-call in effect, all {Specific county} units respond.”
For a Level 2 all-call:
DIS: “Attention all units, Level 2 all-call in effect, all units respond.”
You should always start with a Level 1 all-call and up it to a level 2 if necessary. Units on scene will advise if and when it needs to be upped to a Level 2. You must not up it without primary, scene command or supervisor approval unless the situation is getting way out of hand and you have a proper reason to call it without their approval.
Breaking Priority
Sometimes while a priority is in effect you may receive a 911 call that requires immediate action. If the call involves possible loss of life or major injury you may break the priority by saying “Break break break [message]” to get units dispatched to that other call. The priority resumes directly after your callout. Make sure to keep your callout as short as possible to allow ground units involved in the priority to use the channel again. Only break priority for calls that require immediate responses, if not, attach them via CAD and send them an “email” (message through TeamSpeak) saying something along the lines of “NEW CALL ASSIGNMENT - Check CAD for details”.
Status checks and Roll-Calls
After a priority and on scene command or supervisor request, it makes sense to do a Roll-Call. This means you ask every unit for their current status and set the CAD display accordingly. It is best practice to start from the top of your CAD page and work your way down to the last unit.
If you are unsure about a unit’s status or haven’t heard of them in a while you can perform a status check.
If a unit does not respond to a status check/Roll-Call; try to call them 3 times. If they still don’t respond, send 1 or 2 officers to that unit’s last known location as displayed in the CAD.
Keep in mind that a unit that is 10-6 might not be at their computer. Therefore do not send units if the unit that is not responding has the status “Busy” in the CAD.
Dispatching Fire
Whenever a taser is deployed, a fire unit should be sent to remove the prongs.
Fire callsigns
Every fire unit should be dispatched using their callsign instead of their 3-digit community number. Each fire unit will therefore advise you of their callsign when they start their tour of duty. It is your job to keep track of all fire callsigns and it is best practice to use the “officer notes” in the CAD or a notepad on your computer or physically on your desk.
The callsigns of fire units correspond to the apparatus they are running. (e.g. A fire unit staffing an ambulance will have the callsign “MEDIC [Number] or MED [Number]”)
Dispatching from the station:
When sending any fire unit from the station to a call, always call the station the fire units are located at and give them the type and address of the call. The fire units will then report back to you with their callsigns. To conclude the callout, you will give them any additional info you have gathered about the call.
Example conversation:
DIS: “Station 5, Dispatch”
100-F: “Dispatch, go ahead”
DIS: “Attention Station 5, respond to a structural fire at 1021 Marina drive”
100-F: “Engine 50, and Engine 51, responding to a structure fire at 1021 Marina drive”
DIS: “Engine 50, Engine 51 we have reports of an apartment on fire on the 3rd floor of a residential building, apartment is empty.”
If fire units are at station 3 and running as Ocean Rescue a regular call for fire comes out, you must route fire units not running ocean rescue first regardless of station 3’s proximity to call. (Unless it is at station 3 or on the beach). Only route the OR units if all other medical assets are busy.
The fire units calling out should tell you who is running what apparatus, if they do not, DON’T ASSUME, contact them and ask.
In the radio (teamspeak), fire units will have their names setup in one of the following or similar ways to indicate whether they are running in an ALS or BLS capabilities:
Adam A. 100-F STN5A
Brandon B. 101-F STN4B
Charlie C. 102-F ENG74A
If they have an “A” in their name, they are active in an ALS capability. If they have a “B” in their name, they are active in a BLS capability. Use this information to route the correct fire unit. Mainly if fire units request ALS help, you know who to route. Just to note, while BLS can and do render aid, it is far less advanced and are more likely to “grab and go”.
Dispatching civilian businesses
Sometimes civilian businesses that work together with law enforcement (e.g. Tow) may be roleplayed by civilian players. The civilians will have the name of their business in their teamspeak name. You can dispatch these civilian businesses either by sending them a DM on teamspeak or (if they do not respond) moving down to the CIV channel and saying:
“Ring ring, Dispatch for [Business Name]”
Dispatching county / volunteers
When Fire/EMS/Tow/Coroner or other specialized units are requested, you may not have all specialized units available at any time.
If possible, try to dispatch a volunteer. You can ask for volunteers in the LEO and Civ channels respectively.
If no volunteer is available or a civilian business (tow/coroner) is being requested you can send “County” units. Those are imaginary units that respond to the incident autonomously.
When you are dispatching county units, you must approximate the amount of time it takes for the unit to respond. Try to give realistic response times. Example:
“Be advised, I am going to send you County Tow, ETA about 15 minutes.”
Ride-along policy
Law Enforcement Officers can ride together in the same car. From that point on they are to identify as: Car 1, Car 2, Car 3, … Both officers in the vehicle need to put their car number in their teamspeak name. If they forget to do so, you must remind them.
Creating AI calls
An AI call is a call made up by dispatch to keep units busy. When units are free over an extended period of time you can consider sending them on AI calls to keep them busy and give them an exciting patrol. This should not be done when the patrol is busy and any regular call has priority over an AI call.
These calls can be anything from routine business checks to odd and strange “florida-man” style of funny. There are almost no limits when creating AI calls but remember to keep it realistic and make sure you have suitable resources available (e.g.: only create medical or fire calls when dedicated personnel is available). AI calls are never priority and rarely require more than one unit. An AI call still requires an appropriate response.
When sending units to an AI call, end your callout with:
“be advised, for this call reference Alpha-Ida”
In the CAD an AI call needs to start with: “AI : “
Subdivisions
CRD
The Community Relations Division consists of two units, CAT and the Bike unit.
CAT
The community action team are not to be dispatched to high risk calls due to their lack of resources unless necessary. They may respond to all-calls.
They may not have transport capabilities and should advise you if that is true.
Bike Unit
The bike unit will consist of two qualified units, they will be in high pedestrian density areas such as Downtown and vespucci. Only to be attached to pedestrian violations and community problems within their patrol zone if possible.
The bike unit has the same high risk call policy as CAT.
GVPD
The Grapeseed Volunteer Police Department has jurisdiction within Grapeseed only. GVPD officers are not to be dispatched to any calls outside of their jurisdiction unless mutual aid is requested by another department. The only exceptions to this are if there are no other units available to take a call or if a supervisor gives them permission to leave their jurisdiction.
GVPD may leave their jurisdiction if a call they have been dispatched to moves outside of their jurisdiction. (e.g. Vehicle pursuits)
K-9
The San Andreas K-9 Unit can be used for search and rescue missions and to conduct person, vehicle or property searches.
K-9 officers can be dispatched to calls just like any other regular LEO.
PA
The Port Authority has jurisdiction on all ports and airports(Excluding Sandy & Grapeseed) as well as on any body of water.
Port Authority also needs to be dispatched to any calls related to maritime or airborne crimes or incidents(excluding accidents).
Port Authority sometimes uses maritime vessels during a patrol. In these cases, the unit’s callsign changes. The officer will advise you about their new call sign.
Ocean Rescue
Ocean Rescue is based in Station 3 on Vespucci Beach.
Ocean Rescue units will focus on incidents in the Vespucci Beach area but may also respond to all kinds of medical emergencies once all other fire resources have been exhausted. Ocean Rescue should be called as an assisting unit to any dive-rescue operations.
TEMS
Tactical EMS is a medical unit that can provide medical services on scenes which are not Code 4 or safe to enter.
HRO
HRO is a division in the SAFR, they deal with heavy rescues, rope rescues, water rescues as well as search and rescues and HAZMAT incidents.
ARFF
Aircraft Rescue and Fire Fighting is a division of the SAFR, they are based at station 4 at LSIA and primarily deal with aircraft incidents but the personnel can be dispatched to any Fire/EMS-related call if no other assets are available.
DFW
The Department of Fish and Wildlife have Statewide Jurisdiction and are to be dispatched primarily to all Hunting/Fishing violations and nuisance animals. Secondly Fish and Wildlife Officers may be dispatched out to normal calls and backup requests if they are the only units available/in the area of a violent crime
The department of fish and wildlife subdivision has a helicopter which specially trained DFW officers may use. The aircraft operates with the callsign Eagle. While an officer is operating the aircraft, they can not be attached to any calls. They also have a boat which can be used. This has no callsign.
Park Rangers
The Park Rangers are a sub unit of DFW, they have the same jurisdiction as regular wildlife officers but they mainly focus on the parks of San Andreas. They are to stay in State Parks unless there is an all-call
TEU
The Traffic Enforcement Unit needs to be dispatched to all traffic-related incidents (e.g. traffic accidents) and can otherwise be dispatched like any other officer.
Only one TEU unit may participate in a vehicle pursuit at a time. (If no other units are available, more TEU units may be attached.) Other TEU units may be called in to set up spike-strips or a roadblock (after supervisor/primary ground unit approval).
MBU
Same responsibilities as TEU.
If possible, MBU should not be dispatched to shots fired calls due to the lack of physical protection. They may still need to respond to priorities though.
Primary on all motorcycle pursuits.
Gang Unit
There are two types of gang unit officers.
Uniformed officers (marked by a (U) in TeamSpeak) can be dispatched to any calls within their jurisdiction.
Non-uniformed officers (marked by not having a (U) on TeamSpeak) can only be dispatched to gang related calls and violent felonies (stabbing, shooting, etc…)
Gang Unit officers should only participate in pursuits that are gang related or originate from within their jurisdiction.
Gang Unit jurisdiction:
| LS County | Blaine County |
|---|---|
| Davis | Paleto Bay |
| East LS | Harmony |
| Little Seoul |
Transit Authority
The Transit Police has jurisdiction over all bus terminals, metro stations, and railway facilities.
CVE
Deals with Transit related calls and Commercial Vehicle Enforcement, sohould be dispatched to calls involving commercial vehicles and can otherwise be dispatched like any other officer
They are primary on all commercial vehicle pursuits.
SEU
The Speed Enforcement Unit can be dispatched just like any other LEO.
The Speed Enforcement Unit does not have transport capabilities.
CIU
The Criminal Investigation Unit needs to be dispatched to all calls related to shootings, violent crimes, drugs, homicide, and whenever they are requested.
When a CIU unit is requested and one is not available, you should ask for a volunteer CIU or CST on the LEO frequency and in the Civilian channel.
CST
Crime Scene Technicians are civilians that work for the LEO authority. Therefore they can not enter scenes that are not secure and need to stage outside like an ambulance or tow truck.
OFI
The Office of Fire Investigations can investigate all fires to determine the start of the fire.
OFI may only be dispatched to locations they have been requested to or that they, themselves initiate a response to.
OFI units may patrol by doing building inspections.
ASU
Air Support Unit aircraft need to be manned by at least 2 qualified individuals to be able to take off.
All ASU aircraft can conduct maintenance flights when there is no need for units on ongoing calls.
Air One
Air One is our LEO helicopter. It can be used to assist during pursuits, for search and rescue operations and aerial surveillance.
Trained personnel are able to operate the helicopter without a call in order to be ready and available when the aircraft is needed.
ATSU
The Aerial Transportation Safety Unit does not take up any of the responsibilities/duties of a regular LEO. They can not participate in vehicle pursuits but are allowed to assist in high-risk situations.
ATSU will patrol and carry out operations according to their SOP. ATSU can be dispatched to any aircraft-related incidents.
Medflight
The MedFlight helicopter is used in Search & Rescue operations, when patients are in a hard to reach area by ground personnel, and to transport patients in critical condition. MedFlight can also be used in support of PA operations out at sea.
Medflight can only be activated on ground unit request.
SWAT
The Special Weapons and Tactics Team can be deployed to high risk situations on request of a unit on scene. These teams can not respond to regular calls. When requested, qualified officers can be called to assemble a SWAT team at any police station.
There are many different Types of SWAT deployments in addition to the standard SWAT Teams. These have their own set of rules and guidelines due to the nature of SWAT related incidents, special adaptation to the specific call is required and so, multiple subgroupings and types of units exist within swat. If you are interested in the specifics of these special types of units, you can find more reading material here.
Rapid Response Unit (RRU)
The RRU consists of a maximum of two officers and may patrol in LS county. RRU should not participate in pursuits and should only be attached to calls where a large amount of violence is to be predicted. RRU can be attached to other calls if no other units are available.
The RRU can provide support for APETS (rolling road blocks) if there are no other units available.
Resources
Self-Attaching units.
The following units may self-attach to calls within their jurisdiction.
| Air 1 | Only if the pilot or co-pilot is SFO. |
|---|---|
| CVE | May attach to calls involving commercial vehicles or transportation facilities or vehicles. |
| CIU | All detectives may self-attach to calls within their jurisdiction. |
| DFW | May self-attach to animal related calls, or in a search and rescue in their jurisdiction to aid the SAFR. |
| MBU | May self-attach to pursuits of a motorcycle as long as no other MBU are in the pursuit or to other calls in their jurisdiction including MVA’s, DUI’s etc. |
| Supervisor | May self-attach to any supervisor request, or any call without a supervisor on scene already. |
| SWAT | RRU can self-attach to active shooters and barricaded subjects. |
| TA | May self-attach to calls involving transportation vehicles or hubs. |
| TEU | May self-attach to vehicle pursuits as long as no other TEU are in the pursuit or to other calls in their jurisdiction including MVA’s, DUI’s etc. |
If units are not listed here, they may not self-attach to any types of calls.
Glossary
| Term | Explanation |
|---|---|
| LEO | Law Enforcement Officer |
| EMS | Emergency Medical Services |
| MVA | Motor Vehicle Accident |
| Radio | Teamspeak |
| Radio frequency | Teamspeak channel |
| Identifier | Any info that follows a person’s unit number in teamspeak |
| Ground unit | An emergency services unit |
Departmental identifiers
Identifier Short form Department / Subdivision
A ALPHA ADAM Admin Administrative monitoring / No in-game participation
B BRAVO BOY DOC Department of Corrections
C CHARLIE CHARLES CVE / TA Commercial Vehicle Enforcement / Transit Police
D DELTA DAVID DIS Dispatch
E ECHO EDWARD OFI Office of Fire Investigations
F FOXTROT FRANK Fire Fire Department
G GOLF GEORGE GVPD Grapeseed Volunteer Police Department
H HOTEL HENRY ASU Air Support Unit
K KING KILO K-9 K-9 Unit
M MIKE MARRY MBU Motorbike Unit
O OSCAR OCEAN PA Port Authority
P PAPA PAUL PD Police Department
Q QUEBEC QUEEN TEMS Tactical EMS
R ROMEO ROBERT DFW Department of Fish and Wildlife
S SIERRA SAM SO Sheriff’s Office
T TANGO TOM TEU Traffic Enforcement Unit
W WHISKEY WILLIAM GANG Gang Unit
X X-RAY X-RAY CIU Criminal Investigation Unit
Y YANKEE YOUNG State San Andreas State Police
Z ZULU ZEBRA SWAT Special Weapons and Tactics
Special callsigns
LEO
Car # - Two officers in the same vehicle (max of 5 at one time).
PA
Patrol # / PAT # - Small PA Boat
Interceptor # / INT # - Medium PA Boat
Sea Rescue # / SR # - Large PA Boat (Only on open ocean)
Port callsigns may be similar to these, as long as you can understand what they are running, then it is OK.
DFW
Eagle - DFW Helicopter
ASU
Air # - LEO Helicopter unit
AirMed # - Medical Helicopter
SWAT
Hawk - SWAT Air Division Helicopter
SAFR
STN # - Unit is at this station
Medic # / MED # - Ambulance unit
Engine # / ENG # - Engine unit
Brush # / BRSH # - Brush Truck unit
Ladder # / LDR # - Ladder unit
Rescue # / RESC # - Rescue unit
Fly # - Rapid response vehicle for quick response times and for ALS assistance.
Battalion # / BATT # - A member of Fire coc responding to a scene.
TEMS # - TEMS unit
Otter # / OTR # - A fire boat
Rover # / RVR # - Fire gator.
*The # symbol represents a number for the callsign
Phonetic Alphabets
NATO Phonetics
A ALPHA N NOVEMBER
B BRAVO O OSCAR
C CHARLIE P PAPA
D DELTA Q QUEBEC
E ECHO R ROMEO
F FOXTROT S SIERRA
G GOLF T TANGO
H HOTEL U UNIFORM
I INDIA V VICTOR
J JULIETT W WHISKEY
K KILO X X-RAY
L LIMA Y YANKEE
M MIKE Z ZULU LEO Phonetics
A ADAM N NORA
B BOY O OCEAN
C CHARLES P PAUL
D DAVID Q QUEEN
E EDWARD R ROBERT
F FRANK S SAM
G GEORGE T TOM
H HENRY U UNION
I IDA V VICTOR
J JOHN W WILLIAM
K KING X X-RAY
L LINCOLN Y YOUNG
M MARY Z ZEBRA
Approved 10-Codes
| 10-Code | Description | 10-Code | Description |
|---|---|---|---|
| 10-1 | Change frequency | 10-4 | Affirmative |
| 10-6 | Busy | 10-7 | Out of service |
| 10-8 | Available for calls | 10-9 | Repeat last |
| 10-20 | Location | 10-41 | Beginning tour of duty |
| 10-42 | Ending tour of duty | 10-33 | Emergency traffic |
| 10-99 | Officer in distress | ||
| Code 0 | Game crash | Routine | Non-emergency response |
| Code 1 | Expedited response, no lights or sirens | Code 2 | Expedited response, lights, no sirens |
| Code 3 | Expedited response, lights and sirens | Code 4 | No further units required |
- 10-Codes not listed above are not approved and therefore not to be used.
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