DirectX encountered an unrecoverable error

Noka-Angel · 2022-07-21T08:52:03.674Z

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Environment questions

GTA V version: 1.60
Up to date: Yes
Legit or Pirate copy: Legitimate
Purchased where - Steam/Rockstar Launcher/Epic: Steam
Windows version: Windows 11 Pro 21H2
Did you try to delete content_index.xml and try again? No
System specifications:
CPU: AMD Ryzen 9 5950X
RAM: Corsair Vengeance RGB PRO (4x16GB) 64 GB
GPU: Radeon RX 6600 XT 8 GB VRAM
CitizenFX crash zip file (‘Save information’ on a crash):
logs/CitizenFX_log files: CitizenFX_log_2022-07-21T030459.log (930.8 KB)
.dmp files/report IDs: f762aaca-4f58-49e8-902e-6883a6a6327f.dmp (1.1 MB)

Important parts

What is the issue you’re having?
A DirectX unrecoverable error: DXGI_ERROR_DEVICE_REMOVED = The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

What are you trying to do?
Literally just load into the server, but once it finishes and pulls up GTA it crashes.

What have you tried already to fix the issue?
PC Reboot, driver reinstallation, cache clearing, and added TdrLevel in registry editor.

Error screenshot (if any):

What did you do to get this issue?

What server did you get this issue on? Be specific and name some, ‘all of them’ by itself isn’t useful!
Happens on any server that has 250+ resources in the server.

Additional comments

FiveM was just working, then when I looked back at a certain spot in the map, it just killed GTA and won’t even open it at all.

system · 2022-07-21T08:52:04.205Z

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T0XIC_R3DACT3D · 2022-08-16T03:03:12.265Z

I have gotten this same error, I had contacted AMD about this issue and they have stated that if you are using a insider version of windows, they do not support it, and most likely neither does the game. Unfortunately, You would have to reinstall the OS using the Media Tool from Microsoft (NOTE THAT THIS WILL DELETE YOUR PROGRAMS AND APPS BUT NOT YOUR FILES) then after that install the drivers, then the game. If the problem presist with a fresh (non insider) Windows Installation… Then Contact AMD (customercare@amdsupport.tech) and send them your DxDiag and MSinfo as it could be the Graphics card being defective.

Noka-Angel · 2022-08-16T16:01:19.450Z

I am on Windows 11, not in an insider build, but thanks for sending me information about it!

T0XIC_R3DACT3D · 2022-08-16T17:45:52.735Z

Ok! Uhm from looking at the forum that you put have to tried to reinstall GTAV at all?

Noka-Angel · 2022-08-20T05:16:36.507Z

No I have not at all

T0XIC_R3DACT3D · 2022-08-21T03:20:08.453Z

Try doing that!

I also had ran some test and I have noticed if you DO use ENB, dont, there two files called “d3d11.dll” and “d3dcompiler_46e.dll” that causes this issue for the DXGI error to happen. So with that being said there’s only a few reasons why you are getting that issue.

You need to update your graphics drivers
Remove ENB (if you do have it) and try to find another graphics pack that can be used WITHOUT ENB
Reinstall Windows (depending on how you do it will depend on if you lose EVERYTHING or lose your games and apps but not your data, documents and folders)
Reinstall GTA to see if that fixes the issue.

If nothing else works, Like I stated before please contact the professionals at AMD by email (customercare@amdsupport.tech) or by calling them (1-887-284-1566 which more than likely will SEND you to email them so they wont be on the phone for hours) to maybe find you a replacement or give you some help.

T0XIC_R3DACT3D · 2022-09-01T05:24:52.013Z

Any updates? Havent heard from you in a while!

system · 2022-10-01T05:25:20.262Z

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