Can't Validate Game Ownership

RedM Client Support
1

What is the issue you’re having?

I keep running into an error when trying to launch RedM that says “could not validate game ownership” and also says “ensure the launcher used in purchasing Red Dead Redemption is open prior to starting RedM. If you are running this as an administrator, please launch it as regular user.” I want to clarify that I am launching the game through Steam and Steam is open when I try to run RedM. RedM is not set to run as administrator either. The main problem happens when RedM starts to load the Rockstar Games Launcher. I can sign into the Rockstar Launcher normally and I even have auto sign in turned on, but once RedM triggers the launcher to open, the launcher begins to load, then immediately closes itself. After this, RedM gives the ownership error again and the Rockstar Launcher signs me out every time. FiveM works with no issues at all, and I can launch Red Dead Redemption 2 single player and the base game perfectly fine. This issue only happens with RedM. I would also like to mention that i’ve been able to use RedM with no issues for four days before having this issue.

What have you tried already to fix the issue?

I have already tried validating my files, uninstalling and reinstalling RedM, uninstalling and reinstalling the Rockstar Games Launcher, and uninstalling and reinstalling Red Dead Redemption 2. Nothing has worked so far and I am completely out of ideas at this point.

What server did you get this issue on?

RedM Launcher

Error screenshot(s)

Crash 1.png
Crash 1.png949×657 19.9 KB

Crash 2.png
Crash 2.png1898×699 56.7 KB

Crash 3.png
Crash 3.png342×188 6.04 KB

Windows version

Windows 11

System specifications

Operating System
Windows 11 Home 64-bit
CPU
AMD Ryzen 7 9800X3D 8-Core Processor
RAM
32.0GB Dual-Channel Unknown @ 2394MHz (40-39-39-77)
Motherboard
ASUSTeK COMPUTER INC. PRIME X670-P WIFI (AM5)
Graphics
VG27A (2560x1440@59Hz)
ROG PG248Q (1920x1080@60Hz)
4083MB NVIDIA GeForce RTX 4090 (ASUStek Computer Inc) 42 °C
512MB ATI AMD Radeon Graphics (ASUStek Computer Inc)
SLI Disabled
CrossFire Disabled
Storage
931GB Western Digital WD_BLACK SN750 SE 1TB (Unknown (SSD))
1863GB Samsung SSD 980 PRO 2TB (Unknown (SSD))
Optical Drives
No optical disk drives detected
Audio
Logitech G635/G633s Gaming Headset

Antivirus software

None

2

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