Cant change primary email? notifications to add new one wont go through

ok so i have a new server a need to change the primary email on file due to ex having contact to it… so i reentered a new email to change it to an says " we have sent a confirmation email to new email. please verify this new email but nothing for days has come through? are the notifications down cause i cant seem to change the email so i can transfew an acecss i purchased to the other owner cause I never owned a server…lol easier to purchase an transfer my scripts i purchase to him.